Events & Activations Manager - Amazon

Northwest Center @ Amazon operates in a fast-paced, high-visibility corporate environment where we deliver five-star service across a portfolio of managed operational programs. The Manager is a people leader accountable for the end-to-end performance of an assigned program or functional area, its service levels, operational and financial health, customer experience, and the growth and performance of the team that delivers it.
As our Events & Activations Manager, you'll have the opportunity to lead and inspire a high-performing, nationwide team that plays a critical role in creating exceptional workplace experiences. Overseeing our Activation & Events division, you'll guide a multi-layer team supporting Event Hospitality Ambassadors, Workplace Coordinators, and Activation Coordinators across Washington, Texas, California, Tennessee, New York, and Virginia.
This is more than an operations role. It's a chance to support strategy, build scalable programs, and facilitate how thousands of employees experience workplace events and engagement initiatives across the country. You'll set the vision for a growing organization, design team structures that support long-term success, and partner with stakeholders to drive meaningful business outcomes.
We're looking for a confident and thoughtful leader who thrives in ambiguity, enjoys solving complex challenges, and is energized by developing people and teams. You'll own results, make impactful decisions, and serve as the trusted leader for some of the organization's most important initiatives, helping create memorable experiences that bring people together and strengthen workplace culture.
Location: Seattle (South Lake Union), Bellevue & Redmond, WA
Schedule: Full-time, 8am - 5pm with flexibility to work evenings and weekends as needed.
Salary Range: $98,550 - $112,476 per year
What we can offer:
Comprehensive Medical, Dental, Vision, Disability, and Life Insurance, effective the month after 30 days of employment
17 Accrued Paid Time Off Days Annually
Additional 10 Annual Floating Holidays, Parental Leave, and Paid Compassion Leave
Retirement 401(K) with a company match
Employment Assistance Program (EAP) via Spring Health
Mental Wellness Program including six free therapy sessions per year
Opportunity for career development with our NWC Mentorship Match program
Wellness Reimbursement Program - $25/month
Student Loan Contribution Program - $50/month
Seattle, WA: Company-Provided Orca Pass – Unlimited use
Pet Insurance Discount Program
Check out the entire list of benefits Northwest Center has to offer here: https://nwcbenefits.hrbenefits.net/
* Please submit a resume with your application. Cover letters preferred but not required. *
What You Will Do
Operational Excellence & Service Delivery
Own the day-to-day operation and overall performance of the assigned program or functional area.
Ensure service level agreements, operating standards, and customer satisfaction targets are met or exceeded.
Define and monitor day-to-day service levels and KPIs, leveraging reports, dashboards, and trend analysis to measure performance and identify opportunities for improvement.
Establish and continuously improve workflows, SLAs, and operational mechanisms that ensure quality, accountability, and measurable outcomes.
Working closely with the Senior Manager or Director to support the vision and strategy of the program.
Develop and maintain subject matter expertise across the operations.
Maintain a rhythm-of-business calendar.
Manage the operational, budgetary, and financial performance of the assigned area, including labor management and variance to plan.
Support forecasting, headcount planning, and business case development for changes to the program.
Stakeholder Engagement, Partnership & Communication
Act as the liaison between Northwest Center, Amazon, and vendor partners, ensuring continuity and ongoing improvement of those relationships.