Manager - Key Account Management

About The Corelation
The Corelation is a boutique talent search firm specialising in mid-to-senior management and senior leadership hiring across industries and functional domains. Our approach is built on tri-axial fitment - a deep alignment between the candidate's profile, the role, and the hiring team. By weighing technical capability and cultural fit with equal rigour, we find professionals who don't just fit in, but outperform.
About the Opportunity
We are hiring on behalf of our client, a VC-funded, fast-growing cross-border logistics company that helps Indian businesses ship globally (client name confidential at this stage). Backed by marquee institutional investors, they have raised multiple funding rounds - the most recent in 2025 at a significantly higher valuation - and are scaling quickly.
Location: Delhi, India (On-site)
Employment Type: Full-time
Function: Key Account Management / Retention
About the Role
We are looking for a Manager - Key Account Management for the retention function. This is a people-leadership role at the Manager level. You will lead a team of 15-20 members, own a high-value portfolio of key accounts, and drive retention, growth and client success.
Key Responsibilities
• Lead, coach and manage a team of 15-20 members within the retention function.
• Own a high-value portfolio of key accounts end to end.
• Drive retention, account growth and overall client success outcomes.
• Build and maintain strong relationships with senior stakeholders across client organisations.
• Handle negotiations, escalations and commercial conversations with key accounts.
• Track performance through CRM tools and reporting systems, and present insights to leadership.
• Build processes and structure that scale as the account base grows.
What We Are Looking For
• 2-3 years of experience managing teams of 10+ people.
• Background in Key Account Management, Client Success or Enterprise Sales.
• Strong communication, negotiation and stakeholder management skills.
• Comfortable handling multiple accounts in a fast-paced environment.
• Proficient in CRM tools, MS Excel and reporting systems.
• Bachelor's degree in Business, Logistics, Supply Chain or a related field.
The Kind of Person Who Will Thrive Here
• Customer-first in every decision.
• An analytical problem-solver with a revenue and growth mindset.
• Strong on coordination, follow-through and attention to detail.
• Process-driven, and builds structure that scales.
How to Apply
Apply through LinkedIn with your updated CV, along with your current CTC and expected CTC. Applications without these details may not be processed. Shortlisted candidates will be contacted by The Corelation for an initial conversation.

Work arrangement
No