Senior Executive - Accommodation Operations (MICE)

About The Corelation
The Corelation is a boutique talent search firm specialising in mid-to-senior management and senior leadership hiring across industries and functional domains. Our approach is built on tri-axial fitment - a deep alignment between the candidate's profile, the role, and the hiring team. By weighing technical capability and cultural fit with equal rigour, we find professionals who don't just fit in, but outperform.
About the Opportunity
We are hiring on behalf of our client, a well-established organisation in the travel, events and hospitality space (client name confidential at this stage), for a Senior Executive - Accommodation Operations based in New Delhi.
Location: New Delhi (On-site)
Employment Type: Full-time
Experience: 3+ years
Role Summary
The role owns end-to-end accommodation and hospitality operations for domestic and international clients. We are looking for someone with strong onsite hotel operations experience, extensive exposure to international MICE events, and hands-on knowledge of visas, air ticketing, ground handling and client management. The position calls for sharp coordination, vendor management and customer service skills to ensure seamless execution of accommodation and travel-related services.
Key Responsibilities
Accommodation & Hotel Operations
• Manage end-to-end onsite hotel operations, including room allocations, check-ins/check-outs, upgrades and issue resolution.
• Coordinate hotel bookings, conference rooms and banquet arrangements for corporate and MICE events.
• Liaise with hotels to negotiate rates, contracts and service-level agreements.
• Ensure smooth execution of accommodation services during peak events and high-volume bookings.
International MICE Operations
• Handle onsite international MICE (Meetings, Incentives, Conferences and Exhibitions) operations.
• Coordinate accommodation, transportation and event logistics for delegates travelling abroad.
• Act as the primary onsite point of contact during conferences and large-scale events.
Travel & Visa Management
• Manage visa documentation and coordination for international travel alongside the company's trusted visa partner.
• Oversee air ticket bookings, itinerary planning and travel logistics.
• Coordinate with ground staff for airport transfers, transportation and on-ground movement of guests.
Client & Customer Handling
• Serve as the main client-facing representative for accommodation and hospitality services.
• Handle client queries, escalations and last-minute changes professionally.
• Ensure high levels of customer satisfaction and long-term client relationships.
Team & Vendor Coordination
• Manage onsite ground staff and support teams.
• Coordinate with travel agents, hotels, transport vendors and service providers.
• Monitor service quality and ensure adherence to operational standards.
Reporting & Compliance
• Maintain accurate operational reports, booking records and cost tracking.
• Ensure compliance with company policies, client requirements and international travel regulations.
• Identify process improvements to enhance efficiency and guest experience.
Required Skills & Qualifications
• Minimum 3+ years of experience in onsite hotel and accommodation operations.
• Strong experience handling international MICE events.
• Working knowledge of visa processes, air ticketing and international travel coordination.
• Proven experience managing hotel conferences, room bookings and event logistics.
• Excellent client handling and communication skills.
• Strong organisational and multitasking abilities.
• Ability to work under pressure during live events and tight timelines.
• Proficiency in MS Office and hotel booking systems.
Preferred Qualifications
• Background in hospitality management, travel & tourism or hotel administration.
• Experience working with international clients and corporate events.
• Willingness to travel onsite as required.
How to Apply
Apply through LinkedIn with your updated CV, along with your current CTC and expected CTC. Applications without these details may not be processed. Shortlisted candidates will be contacted by The Corelation for an initial conversation.

Work arrangement
No