Desk Clerk

Desk Clerk
ABOUT US
Founded in 1991, Hope Solutions, formerly Contra Costa Interfaith Housing, is a vibrant and socially responsive non-profit agency that provides permanent housing and vital support services to over 2,000 homeless or at-risk families and individuals in Contra Costa County. Over 40 faith-based communities support our work, although there are no religious requirements or affiliations to receive services.
Are you seeking a new role that fully utilizes your talents and potential—while helping to make the world a better place? If so, please read on!
What are you passionate about?
At Hope Solutions—we envision a world in which everyone has a place to call home and the support of a strong community so that they can live with dignity and reach their full potential. We strive to be inclusive and responsive to community needs. We are committed to excellence and accomplish our work with integrity, respect, compassion, and humility.
Hope Solution's mission is to heal the effects of poverty and homelessness by providing permanent housing and vital support services to highly vulnerable families and individuals.
Could our mission be your mission?
TEAM SNAPSHOT
We're adding to our team of passionate folks who are on a mission to improve the lives of others through services and support that lead to a higher quality of life for our clients.
We'd like to learn more about you—apply for the role!
What's our team like?
Our team is made up of passionate, mission-driven people working together to advance our vision of secure housing and the dignity of self-sufficiency for homeless and at-risk families and individuals in Contra Costa County.
Want to learn more about Hope Solutions and the people behind our mission? Visit our website to learn more about our leadership team and us.
WHO WE ARE LOOKING FOR:
As a Desk Clerk under the guidance of the Assistant Manager, you will play a pivotal role in maintaining smooth operations within an affordable housing facility. Your responsibilities will include welcoming residents and guests, managing check-ins and check-outs, handling inquiries, and providing exceptional customer service.
Additionally, you will assist in maintaining accurate records, coordinating with other staff members to ensure efficient communication, and promptly addressing any issues or concerns. Your attention to detail, friendly demeanor, and ability to multitask will contribute to creating a positive and welcoming environment for all residents and visitors.
Supervisory Responsibility: None
WHAT WILL YOU DO:
Resident Support:
Maintain familiarity with all residents of El Portal Place.
Collaborate closely with all supportive staff connected to residents to support residents to overcome issues that may place them at risk for eviction, including but not limited to: behavioral issues, mental health problems, or physical limitations that affect their ability to abide by lease agreements/rules of residency.
Encourage all residents to take advantage of the services and programs available to them.
Maintain awareness of culturally diverse consumer populations and perform duties with a trauma-informed approach and attention to residents' cultural needs.
Facility & Visitor Management:
Keep an accurate log of all visitors to the building by recording names and assuring visitors sign in and out.
Answer telephones and take accurate messages.
Convey accurate information to team members and/or appropriate authorities, as necessary.
Conduct patrols of the building according to a schedule outlined by the Assistant Manager and other supervisory staff.
Ensure that doors and gates are closed and locked.
Respond to emergency situations by calling the appropriate emergency service (i.e., police, fire department, ambulance, paramedics).
Enforce building policies and house rules.
Keep lobby areas clean and neat.
Monitor parking areas and enforce the policy.
Inform the Assistant Manager, team members, and/or Property & Services Manager of any unusual activity in a timely manner.
Enforce the complex's no-loitering policy.
Manage resident complaints and issues.
Perform other related duties that the Assistant Manager and other supervisory staff may request.
Cultural Responsiveness:
Awareness of and aptitude to understand, respect, and adapt to cultural and identity-based differences within group environments appropriately and effectively.
Knowledge of and commitment to concepts and issues tied to social justice and housing justice.

Employment type
Part-Time

Work arrangement
No