Care Coordinator

Care Coordinator
ABOUT US
Founded in 1991, Hope Solutions, formerly Contra Costa Interfaith Housing, is a vibrant and socially responsive non-profit agency that provides permanent housing and vital support services to over 2,000 homeless or at-risk families and individuals in Contra Costa County. Over 40 faith-based communities support our work, although there are no religious requirements or affiliations to receive services.
Are you seeking a new role that fully utilizes your talents and potential—while helping to make the world a better place? If so, please read on!
What are you passionate about?
At Hope Solutions—we envision a world in which everyone has a place to call home and the support of a strong community so that they can live with dignity and reach their full potential. We strive to be inclusive and responsive to community needs. We are committed to excellence and accomplish our work with integrity, respect, compassion, and humility.
Hope Solution's mission is to heal the effects of poverty and homelessness by providing permanent housing and vital support services to highly vulnerable families and individuals.
Could our mission be your mission?
TEAM SNAPSHOT
We're adding to our team of passionate folks who are on a mission to improve the lives of others through services and support that lead to a higher quality of life for our clients.
We'd like to learn more about you—apply for the role!
What's our team like?
Our team is made up of passionate, mission-driven people working together to advance our vision of secure housing and the dignity of self-sufficiency for homeless and at-risk families and individuals in Contra Costa County.
Want to learn more about Hope Solutions and the people behind our mission? Visit our website to learn more about our leadership team and us.
WHO WE ARE LOOKING FOR:
The Care Coordinator (CC) is responsible for maintaining a safe, calm, and structured environment during daytime, evening and/or overnight hours (depending on the shift), and ensuring the well-being of youth ages 18–24 as they work toward housing stability and personal development. Care Coordinators provide support to Transitional Aged Youth (TAY) residing in Hope Solutions’ transitional housing program by helping them learn and practice independent living skills, deepening and expanding their social networks, and getting them ready to live on their own. The Care Coordinator also supports the youth in completing a housing search and transitioning into a new housing placement.
Care Coordinators play a critical role in reinforcing expectations, monitoring safety, and providing supportive engagement when needed. This includes conducting routine safety checks, responding to crises or resident needs, reporting facility/maintenance needs immediately, and documenting overnight activity. The role also includes assisting youth with evening routines and modeling respectful, trauma-informed communication.
Working as part of a collaborative shelter team, the Care Coordinator contributes to an environment that centers youth voice, autonomy, and belonging. All services are delivered through a strength-based, culturally responsive, and trauma-informed lens that reflects Hope Solutions’ core values.
Supervisory Responsibility: None
WHAT WILL YOU DO:
Client Support:
Create a welcoming, safe, and structured environment for Transitional Aged Youth (TAY) by keeping the site clean, and modeling trauma-informed, strength-based, and culturally responsive practices.
Build trusting relationships with youth through active listening, consistent presence, and respectful communication that affirms their identity and lived experience.
Support daily living activities such as meal preparation, hygiene routines, room cleanliness, and overall upkeep of the shelter, while encouraging resident accountability and self-sufficiency.
Reinforce individualized service plans developed by the team by providing day-to-day encouragement, coaching, and reminders aligned with youth goals.
Monitor and de-escalate behavioral challenges or interpersonal conflict using nonviolent crisis intervention techniques and collaborative problem-solving strategies.
Assist youth with developing life skills including time management, conflict resolution, financial literacy, and basic job readiness.
Assist the youth in searching for and securing housing. This includes understanding leases, meeting landlords, viewing units, executing a lease, transitioning to a new home and neighborhood, moving in, what to do in the first few months in a new home, and planning for sustained success.
Conduct regular rounds and safety checks to ensure the physical and emotional safety of all residents, reporting any incidents or concerns in a timely and accurate manner.
Provide documentation of daily observations, participant interactions, incidents, and service coordination in accordance with agency and program policies.
Support youth in navigating community resources by offering guidance or accompanying them to appointments when needed and appropriate.
Cultural Responsiveness:
Awareness of and aptitude to understand, respect, and adapt to cultural and identity-based differen

Employment type
Part or Full time

Work arrangement
No