Properties & Services Manager

Properties & Services Manager
ABOUT US
Founded in 1991, Hope Solutions, formerly Contra Costa Interfaith Housing, is a vibrant and socially responsive non-profit agency that provides permanent housing and vital support services to over 2,000 homeless or at-risk families and individuals in Contra Costa County. Over 40 faith-based communities support our work, although there are no religious requirements or affiliations to receive services.
What are you passionate about?
At Hope Solutions, our mission is to heal the effects of poverty and homelessness by providing permanent housing and vital support services. We envision a community where everyone has a place to call home and the opportunity to live with dignity and reach their full potential. We carry out this mission with integrity, respect, compassion, and humility.
TEAM SNAPSHOT
Our team is made up of passionate, mission-driven individuals dedicated to improving lives through housing, supportive services, and community partnerships. Together, we work to help individuals and families achieve housing stability and self-sufficiency.
We're excited to welcome others who share our mission. We'd love to learn more about you—apply today
Visit our website to learn more about our leadership team and us.
WHO WE ARE LOOKING FOR:
The Properties & Services Manager (PSM) provides strategic & operational leadership for El Portal Place, overseeing both supportive services & property-based operations to ensure a safe, stable, & service-enriched housing environment. This role leads the on-site team in delivering trauma-informed, housing-first services while maintaining 24/7 operational oversight of the property. The ideal candidate combines adaptability & responsiveness to meet client needs while collaborating effectively with interdisciplinary teams and community partners.
The PSM leads & guides a dynamic case management & property management team that delivers essential on-demand supportive and property management services, including personalized service plan implementation, assessments tailored to individual client needs, promoting behavioral changes that enhance daily functioning & reduce mental health symptoms, as well as linkages to medical, mental health, recovery, financial, legal services, & fostering constructive relationships with community partners to prevent loss of housing, all of which contribute to overall resident stability and long-term success.
This role strongly emphasizes maintaining quality assurance standards aligned with the overarching goal of helping consumers secure and sustain permanent housing within the community. Collaborative relationships with key program stakeholders, such as the Health, Housing, and Homeless Department, Housing Authority of Contra Costa County, the Department of Housing and Urban Development (HUD), and other community-based providers, solidify the PSM’s transformative impact on individuals and the community at large.
Supervisory Responsibility:1 Assistant Manager, 1 Senior Property Manager, 1 Property Manager, 1 Senior Case Manager, 3 Case Managers
WHAT WILL YOU DO:
Leadership Role:
Active participation and contribution to the Hope Solutions Management Team.
Cultivate and maintain strong relationships with County leadership, contract liaisons, community stakeholders, and internal teams to support program operations and resident needs.
Represent Hope Solutions with community stakeholders, as assigned. May require evening meetings.
Assist with planning and implementing new programs as opportunities arise.
Provide timely and accurate reporting on program status, outcomes, and emerging issues to leadership, using a data-driven, trauma-informed and collaborative approach to support decision-making and continuous improvement.
Provide on-site leadership presence during all work hours, unless off-site meetings have been scheduled.
Program Oversight:
Participate in/oversee comprehensive psychosocial, life skills, and financial assessments.
Ensure supportive mental health interventions as needed, including mental health crisis management.
Ensure a trauma-informed approach to managing resident concerns and payment issues, partnering with support services staff to ensure additional support to residents as needed.
Provide case conferencing for client cases, strategize service delivery, review action/housing plans, and review service documentation.
Support direct reports in applying the overall Housing First philosophy and providing strength-based, trauma-informed services. Collaborate with the VPP and Human Resources to identify and plan useful training for EPP staff.
Provide mediation and advocacy with staff on behalf of clients to help obtain and/or maintain housing.
Develop relationships on behalf of Hope Solutions with providers who may provide adjunct support to program efforts.
Fill unit vacancies within 45 days and keep applicants and residents informed. Ensure new residents meet their Case Manager, receive a needs assessment, and complete an Action Plan within two weeks of move-in.
Oversee annual/interim resident income recertifications and rent computations per HUD requirements.
Ensure the procuring of janitorial, general contractors, trade, and landscape professionals to complete necessary maintenance services and/or construction/repair/rehabilitation jobs in a timely manner. Ensure staff is present to oversee/inspect work to ensure it is completed to a high standard. Ensure non-urgent repairs are completed within two weeks.
Ensure resident units are inspected on a consistent basis according to HUD HQS requirements.
Data Responsibilities:
Ensure timely and accurate documentation within 72 hours after each service contact (24 hours for incident reports).
Complete entry of participant enrollments and exits into Homelessness Management Information System (HMIS) within 72 hours. Co

Employment type
Full-Time

Work arrangement
No