Account Coordinator - New Westminster, British Columbia, Canada

Company:ClaimsPro LP - International Programs Group
Account Coordinator - New Westminster, British Columbia, Canada
Compensation range: $52,200.00 - $72,500.00 annually
International Programs Group (IPG) is an independent third-party claims administration team that provides claims services for Lloyd's, self-insured entities, and organizations with high deductibles.
Working within a team environment, the Account Coordinator will be responsible for the account management relating to assigned key Insurer clients.
Salary range for this position is: $52,200 to $72,500 annually. Compensation is commensurate with experience, qualifications, and internal equity.
We have an existing opportunity to add a full-time Account Coordinator to our growing team! This position may work from either our Toronto, New Westminster, or Montreal office. This is a Hybrid role.
Responsibilities:
Review and prepare financial reports, measuring against client (contractual) expectations and ensure smooth delivery to clients each month.
Manage and maintain accounts funded in trust on clients behalf.
Reconciliation of financial transactions across various client management systems
Oversee internal file protocol reviews in conjunction with IPG procedures.
Continuously work to enhance relationships with Insurer clients
Communicate with client re: trust account balances and adequacies
Works with Finance to ensure smooth cheque issuance workflow
Works with Examiners to facilitate payment cash calls and scheme advances
Facilitate data for production of MI reports
Qualifications & Experience:
2-5 years’ experience in senior admin role multi-tasking and working with external clients
Knowledge and experience in Insurer and Lloyd’s practices
Proficiency in Excel
Knowledge of third-party vendor systems used by Insurers
Excellent communication skills - the ability to communicate effectively with both internal and external associates either verbally or in writing.
Teamwork – must genuinely intend to work cooperatively with others
Initiative – being proactive in suggesting solutions to internal or external associates to improve process.
Technical Experience – the ability to provide direction and review to assure that files meet client Key Performance Indicator (KPI) standards
Problem Solving – the ability to look at situations, analyze data, workflows and barriers to creatively provide solutions that meet the needs of internal and external stakeholders
We offer a dynamic work environment, career development opportunities, competitive benefits and RRSP matching programs, and many more company perks!
We welcome and encourage applications from people with disabilities. Accommodation is available on request for candidates throughout the recruitment and assessment process.
Unsolicited Outreach Statement – Recruitment Agencies
We will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies not to contact our employees or managers directly to present candidates. Be advised we will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information. We welcome resumes submitted directly from candidates.
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