NDIS Learning & Capability Specialist

NDIS Learning & Capability Specialist
Department: Operations / Learning & Development
Employment Type: Full-Time
Work Arrangement: Remote
Key Stakeholders: Talent Acquisition, Account Management, Operations, Sales &
Partnerships, and NDIS Client Teams
Company Overview
Offshore Talent connects businesses with skilled offshore professionals while supporting the development of high-performing, long-term remote teams.
As part of our continued growth, we are strengthening our NDIS vertical and developing a dedicated internal capability to support the recruitment, preparation, training, and ongoing development of professionals working with NDIS clients.
Our goal is to go beyond simply recruiting NDIS talent. We want to ensure our people are equipped with the sector knowledge, practical understanding, and ongoing development needed to successfully support NDIS providers.
Role Overview
The NDIS Learning & Capability Specialist will support the development and continuous improvement of Offshore Talent's NDIS capability across recruitment, candidate preparation, employee development, and internal processes.
The role will be responsible for developing NDIS learning resources, mapping relevant processes and competencies, delivering training, preparing candidates for NDIS opportunities, and supporting the ongoing development of employees already working with NDIS clients.
The Specialist will also work cross-functionally with Talent Acquisition, Account
Management, Operations, and Sales & Partnerships to strengthen internal NDIS knowledge and help develop Offshore Talent's overall NDIS service offering.
This role is suited to someone with strong practical knowledge of the Australian NDIS environment who can translate that expertise into structured, practical, and scalable learning and capability initiatives.
Key Responsibilities NDIS Learning & Development
Develop and maintain structured learning and development resources covering relevant NDIS concepts, terminology, processes, systems, and responsibilities. Create training materials including presentations, guides, process documents, checklists, knowledge assessments, practical exercises, and reference materials. Deliver individual and group learning sessions for candidates, employees, and relevant internal teams.
Develop role-specific learning pathways for common positions supporting NDIS providers.
● Identify knowledge and capability gaps and recommend appropriate training or development interventions.
● Conduct refresher sessions and targeted training based on employee, client, or internal feedback.
● Keep learning materials current and relevant as NDIS requirements, client expectations, and internal processes evolve.
NDIS Process & Capability Development
● Support the mapping and documentation of common NDIS processes, workflows, responsibilities, and capability requirements.
● Develop competency frameworks, process maps, checklists, and internal knowledge resources that can be used across recruitment and employee development.
● Help identify the knowledge, experience, and competencies required across common NDIS roles, including:
○ NDIS Administration
○ Rostering and Workforce Coordination
○ Support Coordination
○ Plan Management Administration
○ Intake and Participant Onboarding
○ Compliance and Quality Administration
○ Case Management Support
○ Service Agreement Administration
○ Participant and Client Services
● Identify opportunities to standardise and continuously improve NDIS-related learning and capability processes.
● Contribute to the development of scalable capability frameworks that can support new NDIS clients and future workforce requirements.
Talent Acquisition & Candidate Readiness
● Partner with the Talent Acquisition team to strengthen internal understanding of NDIS roles and candidate requirements.
● Provide training to TA on NDIS terminology, common roles, responsibilities, systems, workflows, and indicators of relevant NDIS experience.
● Develop practical interview guidance, competency frameworks, and assessment resources that TA can use when screening NDIS candidates.
● Provide targeted subject-matter support for specialised or technically complex NDIS roles when required.
Assist with candidate capability assessments or provide a second opinion where additional NDIS expertise is needed.
Deliver targeted pre-client training and preparation to shortlisted candidates where appropriate.
Help candidates strengthen their understanding of relevant NDIS terminology, processes, systems, and role expectations before client presentation.
Support the development and categorisation of Offshore Talent's NDIS talent pool based on candidate experience and capability.
Employee Training & Continuous Development
● Provide ongoing learning and capability support to Offshore Talent employees working with NDIS clients.
● Work with Account Management and Operations to identify recurring knowledge gaps, development needs, or areas requiring additional support.
● Develop targeted training based on employee performance, client feedback, new responsibilities, or changes in processes.
● Facilitate refresher sessions, coaching, workshops, and knowledge-sharing initiatives.
● Support employees who need to develop knowledge of additional NDIS functions, processes, or systems.
● Help establish a culture of continuous learning across Offshore Talent's NDIS workforce.
NDIS Systems & Tools
Develop and maintain working knowledge and training resources across relevant NDIS and disability-sector platforms where applicable, which may include:
● ShiftCare
● SupportAbility
● Brevity
● CareMaster
● Lumary
● AlayaCare
● PRODA
● Relevant NDIS portals
● Employment Hero
● Deputy
● Xero
● CRM, case-management, rostering, and workforce-management platforms
● Other client-specific NDIS systems
The Specialist is not expected to be an expert in every platform but should be comfortable learning relevant systems, understanding their application within NDIS operations, and supporting the development of practical training resources.
Sales & Partnerships Capability Support
Support Sales & Partnerships in communicating Offshore Talent's NDIS capability to prospective clients.
Help develop materials that demonstrate how NDIS candidates are assessed, prepared, trained, and continuously developed.
Provide NDIS subject-matter input for proposals, capability presentations, and prospective client discussions where required.
Support the development of Offshore Talent's NDIS value proposition by demonstrating the internal capability available to support NDIS professionals before and after placement.
● Share relevant insights regarding NDIS workforce requirements, common capability gaps, and emerging training needs that may help shape future service offerings. Cross-Functional Collaboration
Work collaboratively with:
Talent Acquisition — to strengthen NDIS recruitment knowledge, candidate assessment, preparation, and talent pooling.
Account Management — to respond to client feedback, identify employee development needs, and support ongoing workforce capability.
Operations — to develop processes, documentation, quality standards, and scalable learning frameworks.
Sales & Partnerships — to support the positioning and continued development of Offshore Talent's NDIS service offering.
Qualifications & Experience Essential
● Demonstrated professional experience within the Australian NDIS or disability-services sector.
● Strong practical understanding of NDIS terminology, provider operations, participant services, and common NDIS workflows.
● Experience working with or supporting NDIS providers.
● Experience in training, coaching, mentoring, onboarding, learning and development, quality, or capability building.
● Ability to translate complex or technical NDIS information into clear and practical learning materials.
● Strong written and verbal communication skills.
● Strong facilitation and presentation skills.
● Ability to document processes and develop structured learning resources.
● Strong stakeholder-management and cross-functional collaboration skills.
● Ability to work independently and manage multiple learning and capability initiatives.

Work arrangement
Yes