Billing Support Specialist (Invoice-to-Cash)

Job Title: Billing Support Specialist (Invoice-to-Cash)
Location: Remote
Duration: 12 months contract
Max Pay: $70/hr on w2
About the Role:
We’re looking for an Invoice-to-Cash (I2C) Support Specialist to join a fast-growing Finance Operations team. This is a customer-facing, high-volume billing support role focused on resolving billing questions, payment investigations, reconciliations, and internal escalations.
You’ll own issues from open to close, partnering with Billing, Sales, RevOps, Tax, Support, Collections, and Cash Application to research problems, find answers, and deliver clear customer resolutions.
This is a support and resolution role—not a collections portfolio role. You’ll have exposure to the broader I2C function while helping improve processes and workflows.
Key Responsibilities:
Resolve high-volume customer billing and I2C inquiries within SLAs.
Own escalations from Sales/GTM and coordinate across Billing, RevOps, Tax, and Support.
Research payment issues, missing remittances, unapplied cash, credits, and discrepancies.
Perform customer account reconciliations across payment processors, billing systems, and the GL.
Support Collections and Cash Application with research and transactional work.
Identify recurring process/system issues and escalate them through resolution.
Maintain clear, professional communication with customers and internal teams.
What We’re Looking For:
2–5 years of experience in AR, Billing Operations, O2C/I2C, Finance Operations, or high-volume customer operations.
Customer-facing experience resolving billing or payment issues.
Experience managing a ticket/case queue and multiple open issues.
Strong Excel/Google Sheets skills — lookups, pivots, and reconciliation.
Ability to understand how contracts translate into invoices.
Strong attention to detail and written communication.
Experience with Stripe, NetSuite, Tesorio, JIRA, or similar tools is a plus.
SaaS or usage-based billing experience preferred.
Comfortable working independently in a remote US environment.
Experience using Claude or other AI tools to research, automate, and improve workflows is highly valued.

Work arrangement
Yes