Technical Lead

Salesforce Loyalty Architect / Technical Lead
Location: Remote
Hours: Must be able to work primarily PST hours
Rate: Competitive / Market Rate
We’re looking for a highly experienced Salesforce Loyalty Architect / Technical Lead to help shape the strategy, architecture, and technical direction of a next-generation customer membership and loyalty platform.
We’re looking for a true Salesforce Loyalty Management SME who has worked across multiple complex loyalty implementations and can provide strategic guidance on architecture, solution options, best practices, and technical trade-offs.
You’ll work closely with Enterprise Architects, senior engineers, product teams, and business stakeholders while remaining hands-on enough to build proof-of-concepts, review code and designs, and support engineering teams throughout implementation.
What You’ll Be Doing
Lead the architecture and technical design of Salesforce Loyalty Management / Loyalty Cloud solutions
Provide SME-level guidance on loyalty strategy, solution patterns, architecture options, and technical trade-offs
Design scalable solutions across member management, loyalty programs, rewards, promotions, partner management, and transaction processing
Partner directly with Enterprise Architects to define technical approaches and platform best practices
Lead technical discovery, solution design, feasibility assessments, and proof-of-concepts
Remain closely involved throughout implementation rather than simply handing designs over to engineering
Review solution designs and code, troubleshoot technical issues, and guide senior engineers
Support integrations between Salesforce and enterprise applications using APIs, middleware, ETL, and event-driven architectures
Develop architecture artifacts, integration specifications, deployment strategies, and technical documentation
Mentor engineers and provide guidance on Salesforce Loyalty Management best practices
Contribute hands-on with Apex, LWC and Salesforce development when required for POCs or complex technical challenges
What We’re Looking For
Deep Salesforce Loyalty Management / Loyalty Cloud experience – this is essential
Experience across multiple Salesforce Loyalty implementations, ideally complex enterprise environments
Strong Salesforce solution architecture and technical design expertise
Ability to evaluate multiple architectural approaches and clearly explain recommendations and trade-offs
Strong hands-on Salesforce technical foundation, including the ability to review code and contribute technically when required
Experience partnering directly with Enterprise and Domain Architects
Strong Salesforce integration experience including REST/SOAP APIs, middleware, ETL and event-driven architecture
Experience working with senior engineering teams through design, build, testing, and implementation
Strong consulting, stakeholder management, and communication skills
Comfortable operating in an environment where the strategy is still evolving and providing recommendations with limited direction
Experience with Git, GitHub, SFDX, CI/CD, Jira or similar development tools
Nice to Have
Salesforce Marketing Cloud experience
Salesforce Data Cloud knowledge or integration experience
Experience with large-scale consumer membership, rewards, retail, or loyalty programs
Experience delivering Salesforce Loyalty solutions within a consulting environment

Work arrangement
Yes