Live opening · Posted 8 hours ago

Technical Support Engineer aa

jobgether · India
Lever Yes Full-time
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At a glance

The key details from the original listing.

Posted 8 hours ago
Companyjobgether
LocationIndia
Job typeFull-time
Work modeYes
SourceLever
ListedPosted 8 hours ago

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About the role

Description supplied by the original job listing.

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Technical Support Engineer based in India.
This is a customer-facing technical support role focused on maintaining the reliability and usability of a cloud-commerce platform serving large service providers, distributors, and managed service providers. You will own customer-impacting incidents from initial investigation through resolution, while keeping customers informed throughout the process. The role combines Linux administration, networking, databases, APIs, troubleshooting, and cloud technologies in a technically diverse environment. You will work closely with developers, product teams, and account managers to resolve complex issues and identify root causes. As part of a remote-first and AI-first organization, you will have opportunities to use modern AI tools to improve troubleshooting, automation, and documentation. The role offers meaningful ownership, continuous learning, and the chance to directly improve customer experience at scale.

Employment type
Full-time

Work arrangement
Yes

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