Customer Service Officer

Group Company: AU Small Finance Bank Limited
Designation: Customer Service Officer
Office Location:
Position description: Responsible for handling customer queries, providing solutions, and ensuring high service standards at the branch.
Primary Responsibilities
- Handle walk-in customers
Resolve queries and complaints
Assist in account opening and transactions
Ensure compliance with KYC norms
Additional Responsibilities
- Support branch operations
Participate in local marketing activities
Reporting Team
Reporting Designation:
Reporting Department:
Educational Qualifications Preferred
Category:
Field specialization:
Degree:
Academic score: Minimum 50%
Institution tier: Tier 2 / Tier 3
Required Certification/s: NA
Required Training/s: Customer Service, Core Banking Systems
Required Work Experience
Industry: Banking, Financial Services
Role: Customer Service, Teller
Years of experience: 1 to 3
Key Performance Indicators: - Customer satisfaction score
Query resolution time
Compliance adherence
Required Competencies: - Customer Orientation
Communication Skills
Problem-solving
Attention to Detail
Required Knowledge: - Banking products
KYC norms
Branch operations
Required Skills: - Interpersonal skills
MS Office
CRM usage
Required Abilities
Physical: NA
Other: Patience, Empathy
Work Environment Details: Branch-based, customer-facing
Specific Requirements
Travel: Minimal (local marketing)
Vehicle: Two-Wheeler Vehicle
Work Permit: Must be authorized to work in India
Other Details
Pay Rate: Fixed + Incentives
Contract Types: Full-time, Permanent
Time Constraints: Standard banking hours
Compliance Related: Adherence to RBI and internal policies
Union Affiliation:

Work arrangement
No