Service Delivery Coordinator

Purpose of Job:
The Service Delivery Coordinator supports the delivery and operational management of data center and infrastructure services for a key banking client. Working under the guidance of the Service Delivery Manager, the coordinator ensures that all service requests, incidents, and project activities are efficiently managed in compliance with banking security and service level requirements. This role demands strong coordination, communication, and documentation skills to uphold the high service standards expected in a regulated financial environment.
Note : The role requires the candidate to converse in Chinese
Qualifications & Skills
• Diploma or Bachelor’s Degree in Information Technology, Computer Science, Engineering, or related discipline.
• 3–5 years of experience in service delivery coordination, data center operations, or IT infrastructure support, preferably in a financial institution or managed services environment.
• Familiarity with ITIL processes and service management tools (e.g., ServiceNow, BMC Remedy, Jira).
• Hands-on understanding of data center cabling, rack and stack activities, and hardware lifecycle management.
• Strong organizational, coordination, and communication skills with keen attention to detail.
• Proficient in MS Office, particularly Excel and PowerPoint; experience with automation tools (Python, VBA, Power BI) is a plus.
• Customer-focused with strong sense of accountability and urgency, especially when supporting mission-critical financial systems.

Work arrangement
Yes