Customer Service Executive - International Voice Process (Collections)

Company Description Credence Global Solutions, headquartered in Dallas, Texas, is a global provider of technology, human resources, and offsite infrastructure solutions focused on Revenue Cycle and Accounts Receivable Management. With over 2,500 team members worldwide, the company supports healthcare, telecommunications, utilities, and media & entertainment organizations. Credence Global Solutions delivers specialized services that help clients optimize revenue, streamline operations, and improve customer experiences. The company’s growth-oriented environment offers opportunities to work with international clients and develop skills in high-demand business process domains.
Role Description The Customer Service Executive – International Voice Process (Collections) will handle inbound and outbound calls with customers located outside India, focusing on payment collections and resolution of account-related queries. In this full-time, on-site role based in the Pune Division, the executive will verify customer information, explain account balances, negotiate payment arrangements in line with company guidelines, and document all interactions accurately in the system. The role includes ensuring high levels of customer satisfaction, adhering to call quality and compliance standards, and following established scripts and procedures while maintaining a professional and empathetic tone. The executive will work closely with supervisors and team members to meet collection targets, share feedback from customers, and participate in regular training to stay updated on processes and regulations.
Qualifications
Candidates should possess strong Customer Service and Customer Support skills, with the ability to handle international voice calls professionally.
Candidates should possess skills in Customer Satisfaction and Customer Service Management to maintain quality interactions and meet performance metrics.
Candidates should possess solid Interpersonal Skills to build rapport, manage difficult conversations, and negotiate payment solutions respectfully.
Effective verbal communication skills in English, including clear pronunciation and active listening, are required.
Prior experience in international voice processes, collections, or BPO/customer contact centers is preferred.
Ability to work in shift-based schedules, meet targets, and follow compliance and data privacy guidelines is essential.
Basic computer literacy and familiarity with CRM or call center software will be beneficial.

Work arrangement
No