F&B ( GUEST SERVICE ASSOCIATE)

Key Responsibilities
Welcome guests warmly and assist them with seating arrangements.
Present menus and explain food and beverage offerings.
Take guest orders accurately and communicate them to the kitchen.
Serve food and beverages in a timely and professional manner.
Ensure guest satisfaction by responding promptly to requests and concerns.
Maintain cleanliness of dining areas, tables, and service stations.
Set up and clear tables according to hotel/restaurant standards.
Handle billing and payment procedures accurately.
Follow food safety, hygiene, and sanitation standards.
Assist in banquet, buffet, and special event operations when required.
Coordinate with kitchen and other departments to ensure smooth service.
Required Skills
Excellent communication and interpersonal skills.
Strong customer service orientation.
Knowledge of food and beverage service standards.
Ability to work in a fast-paced environment.
Teamwork and collaboration skills.
Good grooming and professional appearance.
Basic knowledge of POS (Point of Sale) systems.
Ability to handle guest complaints politely and efficiently.
Time management and multitasking abilities.
Understanding of hygiene and food safety procedures.
Qualifications
Minimum 10+2/Higher Secondary education.
Diploma or Degree in Hotel Management is preferred.
Previous experience in food and beverage service is an advantage.
Freshers with good communication skills can also apply.
Key Competencies
Guest Focus
Attention to Detail
Professionalism
Problem Solving
Adaptability
Teamwork
Positive Attitude
Experience: 0-2 Years
Employment Type: Full-Time

Experience
1 - 2 Years

Employment type
Staff

Work arrangement
No