Call Center Contractor

Position Summary
Contractor
Work you'll do
We are seeking experienced Call Center Contractors to engage prospective high-net-worth customers who have expressed interest through digital or other approved lead-generation channels. This high-touch customer engagement role is responsible for creating a premium first impression, understanding prospect needs, qualifying opportunities, scheduling appointments, and routing prospects to the appropriate financial professional, branch, or specialized team.
Key Responsibilities
Contact prospective high-net-worth customers primarily by telephone, with approved email follow-up as appropriate.
Deliver a professional, personalized, and responsive customer experience.
Use approved discovery questions to understand customer needs, priorities, readiness, and preferred next steps.
Assess opportunities using established business criteria.
Schedule appointments and facilitate warm transfers when appropriate.
Route qualified opportunities to the appropriate financial professional, branch, or specialized team.
Accurately document customer interactions, outcomes, and follow-up actions in the CRM.
Monitor appointment acceptance and escalate or reroute stalled opportunities.
Follow approved scripts, privacy requirements, disclosures, and customer-contact controls.
Participate in quality monitoring, coaching, training, and continuous-improvement activities.
Required Qualifications
Two or more years of experience in one or more of the following: High-net-worth customer service, Financial services, private banking, or wealth management, Inside sales or appointment setting, Premium hospitality or concierge services, Luxury retail, Another high-touch customer engagement environment
Polished and professional verbal communication skills.
Strong active-listening, discovery, and objection-handling abilities.
Ability to demonstrate communication skills through a live simulation exercise.
CRM or Salesforce experience, or the ability to complete certification quickly during training.
Ability to pass required compliance, eligibility, and background-verification processes.
The expected pay range for this contract assignment is $30-$35 per hour. The exact pay rate will vary based on skills, experience, and location and will be determined by the third-party whose employees provide services to Deloitte.
Candidates interested in applying for this opportunity must be geographically based in the United States and must be legally authorized to work in the United States without the need for employer sponsorship.
We do not accept agency resumes and are not responsible for any fees related to unsolicited resumes.
Deloitte is not the employer for this role.
This work is contracted through a third-party whose employees provide services to Deloitte.
#Hybrid
Expected Work Schedule
Approximate hours per week
About Deloitte
Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It makes Deloitte one of the most rewarding places to work.
As used in this posting, “Deloitte” means , a subsidiary of Deloitte LLP. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries.
Requisition code: 370608

Work arrangement
Yes