PTP Support Specialist

If you are ambitious, self-motivated, hardworking and a team player and interested in growing your career with an International FMCG business, please read through our job opportunity.
Reporting into the PTP – Transactions & Reporting Manager The PTP Support Specialist will be responsible for the administration, support, optimisation, and continuous improvement within our Xelix platform and any related tasks to help the PTP Team. The role acts as the primary point of contact for Xelix-related activities, ensuring maximum value is achieved through invoice risk management, duplicate payment prevention, supplier statement reconciliation, reporting, and process improvement initiatives.
Key responsibilities:
Act as the subject matter expert for the Xelix platform across the PTP Department.
Oversee supplier statement reconciliation activities within Xelix.
Ensure reconciliation actions are investigated and resolved in a timely manner.
Collaborate with vendors and internal stakeholders to resolve outstanding discrepancies.
Drive improvements in reconciliation efficiency and compliance
Manage and prioritise helpdesk tickets in line with agreed service level agreements.
Monitor ticket trends to identify recurring issues and recommend corrective actions or process improvements.
Provide guidance and training to end users on Xelix processes, functionality, and best practices.
Produce regular reports on ticket volumes, resolution times, root causes, and service performance metrics.
Collaborate with PTP Team, and wider business to ensure seamless support and issue resolution.
Investigate, troubleshoot, and resolve functional and system-related issues within Xelix.
Provide guidance and training to PTP Team on Xelix processes, functionality, and best practices.
Help out with Ad hoc tasks as required by the PTP Team & Manager.
Behavioural competencies & Qualifications:
Experience within PTP Shared Services, or Finance Operations.
Hands-on experience with Xelix or similar AP analytics and control platforms.
Strong understanding of invoice processing, supplier management, and payment controls.
Experience analysing large volumes of financial data and identifying process improvements.
Intermediate / Advanced Microsoft Excel skills.
Experience with ERP systems such as SAP, Oracle, Microsoft Dynamics, or similar.
Strong analytical and problem-solving skills.
Excellent stakeholder management and communication skills.
Experience supporting system implementations or finance transformation programmes.
Knowledge of continuous improvement methodologies.
Experience with data visualisation and reporting tools.
Understanding of internal controls, audit requirements, and risk management.
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