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Position Overview
Lead the Team That Helps Injured Workers Get the Care They Need
When someone gets hurt on the job, the road to recovery can feel overwhelming. Our Medical Department makes sure our clients’ medical care keeps moving, and we’re looking for a Senior Medical Care Coordinator to help lead that effort.
In this role, you’ll be the go-to person for a team of 8–10 Medical Care Coordinators. You’ll guide, coach, and support them while keeping cases on track and making sure our work is accurate, timely, and compliant. If you know workers’ comp, enjoy helping others grow, and love making processes run smoother, this is your next step.
What You’ll Do
Lead & Support the Team
Be the day-to-day mentor and first point of contact for 8–10 Medical Care Coordinators
Help train and onboard new team members so they feel confident from day one
Step in to cover when teammates are out, so clients never miss a beat
Keep Cases Moving
Spot roadblocks early and escalate issues to keep cases progressing
Monitor team inboxes and workloads to make sure nothing slips through the cracks
Help teammates share clear process updates with clients when needed
Drive Quality & Improvement
Review case workflows and run audits to ensure accuracy and compliance
Track team productivity using our case management system
Turn what you find into practical, helpful feedback for the team
What You Bring
Must-Haves
1+ year of experience in workers’ compensation, personal injury, or medical case coordination
Comfort working with case management systems in a high-volume environment
Strong organization skills and the ability to juggle multiple priorities
Sharp attention to detail
Clear, professional written and verbal communication
Proficiency in Microsoft Office, including Excel
Nice-to-Haves
Experience mentoring, training, or leading team members (strongly preferred)
A proactive, problem-solving mindset and a knack for improving processes
Employment type
Full-time
Work arrangement
Hybrid
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