Team Supervisor - Worker's Compensation

About the Role
Abramson Labor Group is looking for a Team Supervisor to lead a team in our Workers’ Compensation practice. You will own your team’s performance, making sure every case task moves through each stage of the process on time, in compliance, and to standard. This role suits a hands-on leader who holds people accountable, uses data to manage, and enjoys fixing broken processes. You will partner closely with firm leadership to turn firm-wide goals into team results.
Key Responsibilities
Manage performance and compliance for an assigned team, keeping workers’ compensation matters moving through each stage of the process on time and to standard
Hold staff accountable to established procedures by monitoring adherence, addressing gaps, and enforcing expectations consistently
Drive each task or action through to successful completion, as defined by the firm’s conversion goals for the role
Use critical thinking to find bottlenecks, diagnose why tasks stall, and put practical fixes in place
Track team performance metrics, review trends, and coach staff to raise productivity and completion rates
Partner with leadership to align team goals with firm-wide priorities and report on progress
Build a team culture of ownership, accountability, and continuous improvement
Other duties as assigned
Required
1+ years of experience managing teams, ideally in a process-driven or production environment
Proven track record of performance management, including setting expectations, coaching, and addressing underperformance
Experience enforcing procedures, compliance standards, or quality controls
Strong critical thinking and problem-solving skills, with the ability to analyze a process and improve outcomes
A results-oriented mindset focused on moving tasks to completion
Comfortable using data and metrics to measure performance and drive accountability
Strong communication skills and a confident leadership presence
Proficiency in Microsoft Office (Word, Outlook, Teams)
Preferred
Experience in professional services such as law, finance, insurance, or healthcare administration
Workers’ compensation or legal case management experience
Experience with conversion, pipeline, or goal-based work (a sales background is not required)
Bachelor’s degree

Employment type
Full-time

Work arrangement
Hybrid