Senior Payment Reconciliation Specialist

We're Hiring: Senior Payment Reconciliation Specialist
Location: United Arab Emirates (Remote)
Employment Type: Full-Time
Experience Level: Senior
Work Arrangement: Fully Remote
About Us
We are a globally focused financial organization committed to maintaining accurate payment operations, strong financial controls, reliable transaction processing, and transparent cash management across diverse markets.
Our teams collaborate across Payments, Treasury, Finance, Reconciliation, Accounting, Banking Operations, Risk, Compliance, Technology, and external banking partners to ensure payment transactions are accurately recorded, reconciled, investigated, and resolved throughout the payment lifecycle.
The Role
We are seeking an experienced Senior Payment Reconciliation Specialist to lead payment reconciliation, transaction matching, exception investigation, settlement verification, suspense management, and payment-control activities across multiple payment channels and banking relationships.
The ideal candidate will combine strong payments and accounting knowledge with advanced reconciliation, analytical, investigation, and problem-solving capabilities to ensure payment records agree across internal systems, bank statements, payment processors, gateways, clearing platforms, and accounting records.
Key Responsibilities
Lead daily, weekly, and monthly reconciliation activities across payment accounts and transaction channels.
Perform end-to-end reconciliation of payment transactions from initiation through settlement and accounting.
Reconcile bank accounts, payment processors, gateways, wallets, clearing accounts, merchant accounts, and internal payment ledgers.
Match payment transactions between internal systems and external bank or processor records.
Validate payment amounts, transaction dates, currencies, references, statuses, fees, and settlement details.
Investigate unmatched, missing, duplicated, reversed, rejected, failed, or incorrectly posted payment transactions.
Identify root causes of reconciliation differences and coordinate timely resolution.
Monitor outstanding reconciliation breaks and maintain accurate aging records.
Prioritize high-value, high-risk, aged, or customer-impacting reconciliation exceptions.
Coordinate with Payments Operations to investigate transaction-processing issues.
Work with Treasury teams to validate cash movements, settlements, funding, and bank-account activity.
Coordinate with Finance and Accounting teams to ensure payment transactions are accurately reflected in the general ledger.
Reconcile payment clearing accounts, suspense accounts, settlement accounts, and other temporary balances.
Investigate aged suspense items and ensure appropriate resolution, adjustment, or escalation.
Validate journal entries and accounting adjustments arising from payment-reconciliation activities.
Support accurate allocation of payment receipts, refunds, chargebacks, fees, and other transaction adjustments.
Reconcile customer receipts against invoices, receivables, orders, or other applicable transaction records.
Coordinate reconciliation of outgoing payments, supplier payments, payroll-related payments, refunds, and other disbursements.
Reconcile card, bank-transfer, direct-debit, digital-wallet, payment-gateway, and other supported payment channels.
Monitor settlement files received from banks, payment processors, acquiring institutions, and other providers.
Validate settlement reports against transaction-level records.
Investigate differences between gross transaction values, net settlements, fees, taxes, reserves, chargebacks, and adjustments.
Reconcile merchant settlements and payment-processor balances where applicable.
Monitor payment fees, interchange-related charges, processing fees, foreign-exchange costs, and other transaction charges.
Validate fee calculations and investigate unexpected or inconsistent charges.
Reconcile multi-currency payment activity and investigate foreign-exchange differences.
Monitor exchange-rate application and identify currency-related reconciliation variances.
Coordinate with banking partners and payment service providers to resolve settlement and transaction discrepancies.
Maintain accurate records of bank accounts, payment accounts, settlement arrangements, and reconciliation responsibilities.
Ensure bank statements and payment reports are received, processed, and reconciled within required timelines.
Monitor automated reconciliation jobs and investigate processing failures or incomplete matching.
Review reconciliation rules, matching logic, tolerance thresholds, and exception classifications.
Improve automated matching rates by identifying recurring transaction patterns and data-quality issues.
Develop and maintain reconciliation procedures, checklists, controls, and operating standards.
Establish appropriate maker-checker, approval, segregation-of-duties, and access controls.
Perform quality-control reviews of reconciliation work and financial adjustments.
Ensure reconciliation activities comply with internal policies, accounting requirements, payment controls, and applicable regulations.
Maintain appropriate documentation supporting reconciliation results, adjustments, investigations, and approvals.
Support internal and external audits by providing reconciliation reports, bank statements, transaction evidence, and supporting documentation.
Assist with regulatory or compliance reviews involving payment processing, settlement, or financial controls.
Monitor operational risks associated with payment discrepancies, duplicate payments, missing transactions, and unauthorized adjustments.
Escalate suspected fraud, suspicious transactions, control failures, and material financial discrepancies through appropriate channels.
Coordinate with Fraud, Risk, Compliance, and Financial Crime teams when reconciliation issues indicate potential suspicious activity.
Analyze recurring reconciliation breaks and develop corrective and preventive actions.
Prepare root-cause analyses for significant payment discrepancies and operational losses.
Monitor payment-reconciliation performance across banks, payment providers, currencies, channels, and business units.
Prepare daily and monthly reconciliation dashboards and management reports.
Report on outstanding breaks, aging, resolution trends, unmatched transactions, financial exposure, and control performance.
Forecast reconciliation workload and identify resource requirements during peak transaction periods.
Key Performance Indicators
Payment reconciliation accuracy
Daily reconciliation completion rate
Monthly reconciliation completion rate
Automated matching rate
First-time matching rate
Unmatched transaction rate
Reconciliation break rate
Reconciliation break resolution time
Outstanding reconciliation balance
Aged reconciliation items
Suspense-account balance
Suspense-item aging
High-value exception resolution rate
Missing payment identification rate
Duplicate payment identification rate
Payment reversal reconciliation accuracy
Refund reconciliation accuracy
Chargeback reconciliation accuracy
Bank reconciliation accuracy
Payment-processor reconciliation accuracy
Payment-gateway reconciliation accuracy
Merchant settlement reconciliation accuracy
Clearing-account reconciliation accuracy
General-ledger reconciliation accuracy
Cash settlement accuracy
Multi-currency reconciliation accuracy
Foreign-exchange variance resolution
Payment-fee reconciliation accuracy
Settlement file processing accuracy
Settlement discrepancy resolution time
Customer receipt reconciliation accuracy
Outgoing-payment reconciliation accuracy
Exception backlog
Exception aging
Root-cause resolution rate
Reconciliation adjustment accuracy
Unauthorized-adjustment incidents
Operational loss from payment discrepancies
Fraud or suspicious-activity escalation timeliness
Control compliance
Audit finding rate
Audit issue remediation time
Bank and payment-provider SLA compliance
Reporting timeliness
Data-quality accuracy
Automation adoption
Process-improvement completion
Internal stakeholder satisfaction
Ideal Candidate
The successful candidate should have strong experience in payment reconciliation, bank reconciliation, financial operations, payments operations, transaction reconciliation, accounting operations, or treasury operations, preferably within a bank, fintech, payment institution, financial-services organization, e-commerce business, or high-volume transaction environment.
The candidate should demonstrate:
Proven experience managing high-volume payment reconciliation processes.
Strong understanding of payment lifecycles from transaction initiation through settlement and accounting.
Experience reconciling bank accounts, payment processors, gateways, wallets, clearing accounts, and internal ledgers.
Strong knowledge of transaction matching, exception management, suspense accounts, and reconciliation controls.
Experience investigating missing, duplicate, failed, reversed, rejected, and unmatched

Work arrangement
Yes