Social Media and Community Coordinator

Location: Nigeria (Remote)
Employment Type: Full-time | Night Shift
Apply Here: loudinsight.com/opportunities
Job Summary
Our client is looking for a creative, digitally savvy and organised Social Media & Community Operations Coordinator to manage social media, community engagement, customer support, and creator/affiliate activities.The role involves providing responsive customer support during the night shift, maintaining the brand’s social presence, managing its creator and UGC affiliate programme, and coordinating newsletters and customer updates.
Key Responsibilities
Create, schedule and publish daily content across relevant social media platforms.
Monitor social media channels, respond to comments and messages, and actively engage with the community.
Track brand mentions, customer feedback and relevant online conversations, sharing useful insights with the team.
Identify trends and content opportunities that can improve reach and engagement.
Monitor and report on social media performance, including reach, engagement and follower growth.
Support digital campaigns, promotions and other brand communications.
Provide timely customer support through live chat, email and social media, resolving enquiries and issues professionally.
Maintain customer privacy and handle sensitive information responsibly.
Recruit and manage travel creators participating in the company’s UGC and affiliate programmes.
Coordinate creator perks, eSIM data allowances and other programme activities.
Track creator content, affiliate codes and programme performance.
Write and schedule community newsletters, product announcements, travel offers and customer updates.
Support the communication of new products, promotions and relevant travel information.
Maintain accurate records of customer interactions, social media activities, creator partnerships and community communications.
Work with the team to identify recurring customer issues and improve customer experience and operational processes.
Requirements
Bachelor’s degree in any relevant field.
1–2 years of experience in customer support, social media management or affiliate marketing.
Availability to work a dedicated night shift, with possible day/night rotations in the future.
Excellent written English and copywriting skills.
Strong communication, organisation and multitasking abilities.
Proficiency with social media, email, digital communication and other online tools.
Reliable remote work setup with stable high-speed internet and power backup.
Ability to work independently and respond effectively in a fast-paced digital environment.
Application Deadline: 12th October, 2026
Apply Here: loudinsight.com/opportunities

Work arrangement
Yes