Senior Vice President of Operations

Company Description Betterments focuses on building consistency and longevity into supplements and ingredients, helping make complex products easier to understand and trust. The company is dedicated to designing solutions that perform reliably at scale, supporting brands and organizations that prioritize quality and effectiveness. By simplifying intricate formulations, Betterments enables customers to make informed decisions about the products they use. Its work centers on transparency, reliability, and scalable innovation in the supplements and ingredients space.
Role Description The Senior Vice President of Operations is a full-time, remote role responsible for overseeing end-to-end operational performance across the organization. This position leads operations strategy, drives process improvements, and ensures alignment between supply chain, production, quality, and customer-facing functions. Day-to-day responsibilities include setting operational goals, monitoring KPIs, managing budgets and P&L, and coordinating cross-functional initiatives that support scalable product delivery. The role also involves partnering with senior leadership on long-term strategic planning, overseeing key projects and timelines, and implementing systems that improve efficiency, quality, and customer satisfaction. The SVP of Operations will mentor and develop operations leaders, promote a culture of accountability and continuous improvement, and support compliance with industry and regulatory standards.
Qualifications
Strong Operations Management experience, including leadership of multi-site or distributed teams and optimization of processes and workflows.
Demonstrated P&L Management skills, with proven ability to manage budgets, control costs, and drive sustainable growth.
Background in Strategic Planning, including setting operational roadmaps, defining KPIs, and aligning operations with overall business goals.
Experience in Project Management, with the ability to oversee complex, cross-functional initiatives and deliver on time and within scope.
Commitment to high-quality Customer Service, with experience improving service levels, response times, and overall customer experience.
Proven leadership capabilities, including team development, performance management, and fostering an inclusive, collaborative culture.
Excellent analytical, problem-solving, and decision-making skills, with comfort using data to guide strategy and operations.
Strong communication and stakeholder management skills, with experience collaborating across executive, technical, and customer-facing teams.
Bachelor’s degree in Business, Operations, Engineering, or a related field; advanced degree (MBA or similar) is an asset.
Experience in supplements, ingredients, consumer goods, or related regulated industries is beneficial.

Work arrangement
Yes