Specialist, Payments Education

Position Summary: The Payments Education Specialist leverages his/her knowledge of the various payment channels used in the United States to support the financial institution members and corporate subscribers that belong to TCHPA. In addition to providing ad hoc member service and support, the Specialist’s work includes the development and delivery of payments education to various audiences, utilizing various methods of delivery. The person in this role may also be responsible for the execution of consulting and compliance engagements contracted for completion, under the direction of the Director, Payments Compliance & Consulting.
Essential Functions and Responsibilities:
Receives telephone and email inquiries and responds with timely support and/or solutions in order to provide top of the line customer service for our members and others
Stays current on rules and regulations for the various payment systems
Works with the team to identify, develop and deliver payments-related education for our members, subscribers and prospects
Participates in the planning and execution of payments education programming for our members
Participates in the planning and execution of payments-related contracted engagements and special consulting projects and custom payments education programming for our members
Represents the company with a professional appearance and conduct
Participates in internal/external education to ensure expertise and consistency of performance
Travel required over the course of the year with some seasons heavier than others
Qualifications Required:
Associate's degree or equivalent from two-year college or technical school; and two to four years related experience and/or training; or equivalent combination of education and experience
2 – 5 years of business or FI operations experience
Excellent verbal and written communications skills
Accredited ACH Professional (AAP) with strong knowledge of the ACH payment system
Knowledge of other payment systems including wire, check, credit/debit cards and instant payments helpful
Other payments industry certifications: APRP, AFPP, NCP and CTP desired
Self-motivated and ability to work both independently and in a team environment
Strong detail oriented, organized, and analytical skills
Proficiency with MS Office applications: Outlook, PowerPoint, Word and Excel. Presenter experience using WebEx, GoToMeetings or similar webinar program necessary
Qualifications Desired:
Website administration a plus
Physical Demands and Work Environment: Work is generally sedentary in nature. The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc. Work is generally performed within an office environment, with standard office equipment available.
Employees in this position will report to the office three days per week. Travel is required. Onsite work requirements may change at any time.
About The Clearing House: The Clearing House (TCH) is a banking association and payments company that is owned by the largest commercial banks in the United States. TCH owns and operates the core payments system infrastructure in the US and is currently working to modernize that infrastructure by launching a new, ubiquitous, real-time payment system. TCH is the only private-sector ACH and wire operator in the US, clearing and settling nearly $2 trillion in US dollar payments each day, representing half of all commercial ACH and wire volume. TCH has provided critical services to the banking industry since 1853, and today, our core products facilitate services including Direct Deposit of payroll, bill payments, and check image exchange.