Technical Service Engineer

Company Description MacDermid Alpha Electronics Solutions, an Element Solutions Inc business, provides advanced chemistries, materials, and services that power next-generation electronics manufacturing worldwide. With more than a century of expertise and robust global supply chain support, the company focuses on reliable performance, sustainable innovation, and meeting evolving industry demands. Through brands such as ALPHA®, Compugraphics®, Electrolube®, Kester®, and MacDermid Enthone®, it serves every stage of device manufacturing across the electronics supply chain. Specialists in circuitry, semiconductor assembly, wafer level packaging, circuit board assembly, and film & smart surface solutions work closely with OEMs and fabricators to implement trend-setting technologies. Customer-focused technical service ensures optimized outcomes in yield, productivity, reliability, and sustainability for partners and clients.
Role Description The Technical Service Engineer is a full-time, on-site role based in New Delhi, supporting customers and internal teams with technical expertise across MacDermid Alpha’s electronic materials and chemistries. The person in this position provides hands-on technical support to manufacturing partners, including process setup, optimization, and troubleshooting of product performance issues. Day-to-day responsibilities include analyzing process data, conducting root cause investigations, running trials, and preparing clear technical reports and recommendations. The Technical Service Engineer collaborates with sales, R&D, and global technical teams to support product qualifications, customer trainings, and implementation of new technologies. This role also involves regular customer visits, documentation of service activities, and adherence to safety and quality standards within customer facilities and laboratories.
Qualifications
Strong technical service and technical support skills, with experience assisting customers in manufacturing or electronics environments.
Robust analytical skills and troubleshooting abilities for interpreting data, diagnosing process issues, and implementing effective solutions.
Clear and professional communication skills for engaging with customers, internal stakeholders, and global teams, both verbally and in writing.
Relevant technical background, such as a degree or diploma in engineering (electronics, chemical, materials, or related field).
Understanding of electronics manufacturing processes, specialty chemicals, or surface finishing is highly beneficial.
Ability to work on-site at customer locations, travel as needed, and operate safely in lab and production environments.
Strong organizational skills, with the ability to document findings, prepare reports, and manage multiple service requests.
Proficiency with common office and data analysis software tools; experience with quality or process control methodologies is a plus.

Work arrangement
No