Customer Delight Executive

Job Description – Customer Delight Executive
Industry: Real Estate
Location: Coimbatore
Experience: Freshers to 2 years (preferred)
Key Requirements
Language Proficiency: Excellent communication skills in English and the local language (Tamil).
Presentable Appearance: Well-groomed, professional, and confident personality.
Convincing Skills: Strong persuasion, negotiation, and customer-handling abilities.
Customer Relationship Management: Build and maintain positive relationships with customers and homeowners.
Customer Query Handling: Address customer queries, complaints, and concerns professionally and promptly.
Post-Handover Support: Coordinate with internal teams to resolve customer issues related to apartment handover and modifications.
Follow-up & Coordination: Regularly follow up with customers and ensure timely resolution of their concerns.
Interpersonal Skills: Friendly attitude, patience, active listening, and a customer-focused approach.
Documentation: Maintain customer feedback, complaint records, and follow-up updates.
Preferred Candidate Profile
Strong interpersonal and customer service skills.
Confident in face-to-face customer interactions.
Good convincing and problem-solving abilities.
Real estate or customer service experience will be an added advantage.
Immediate joiners preferred.

Work arrangement
No