Live opening · Posted 3 days ago
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About the role
Description supplied by the original job listing.
HIRING | CLIENT DELIVERY & ACCOUNT MANAGER – AGILE OR SCRUM
Experience: 4–6 Years
Salary: Up to ₹10 LPA
Function: Project Management | Delivery | Client Success
We are looking for a results-driven Client Delivery & Account Manager with strong Agile/Scrum delivery expertise and client/account management experience.
Key Responsibilities:
• Manage projects end-to-end from initiation to deployment, ensuring timely delivery within scope and budget.
• Lead Scrum ceremonies, manage backlogs, sprint velocity, delivery metrics and remove blockers.
• Coordinate Development, QA, DevOps and UI/UX teams.
• Act as the primary client contact and build strong stakeholder relationships.
• Conduct QBRs, project reviews and regular client updates.
• Own account health, renewals, upselling/cross-selling and revenue growth opportunities.
• Manage risks, escalations and mitigation plans.
• Track CSAT/NPS, client satisfaction and business outcomes.
• Maintain project documentation, KPIs, dashboards and governance standards.
Requirements:
• 4+ years of IT Project Management experience.
• Strong hands-on experience with Agile/Scrum.
• Good understanding of SDLC, DevOps and cloud environments.
• Proficiency in Jira, Confluence, Azure DevOps or similar tools.
• Strong communication, leadership, stakeholder management and problem-solving skills.
• Experience managing cross-functional/distributed teams.
• Client relationship, account management, renewals or business growth experience preferred.
• IT Services, SaaS, FinTech or digital platform exposure is a plus.
Work arrangement
Yes
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