Account Manager (Hong Kong and Macau)

We are seeking an experienced and results-driven Account Manager with an entrepreneurial mindset to manage new and existing customers in the academic publishing market, identify opportunities in Hong Kong and Macau market, and expand strategic partnerships to maximize revenue. This is a great opportunity for a successful sales professional looking for a new challenge in a role that combines effective account management and new business development in Hong Kong and Macau.
You will be a strong verbal communicator with ethical standards and collaborate with appropriate departments ensuring a well-coordinated team selling approach. Ideally, you will have had open access, journals and eBook understanding as well as selling experience in academic markets. This position will be responsible for understanding our content portfolio and using that knowledge to develop growth strategies in Hong Kong and Macau market. You will connect with various decision makers across key market sectors. You will also be responsible for achieving annual territory sales targets through consultative account management, while maintaining an awareness of changing market conditions and their impact on the business.
Closing Date: Applications will close on 30 October 2026
Applications are shortlisted on a rolling basis, and we will be interviewing alongside advertising. We therefore encourage you to apply at the earliest opportunity.
What you’ll be doing:
Achieving and exceeding annual territory sales targets, contributing to the overall revenue and profit objectives of the business division
Establishing a strategic approach to the short, medium- and long-term business within the territory, to ensure that activity is both relevant and flexible to the evolving trading environment over time
Planning schedules and carrying out regular sales visits to customers to achieve financial targets within own sales region across product portfolio.
Drive sales velocity by ensuring deals are closed within defined timeframes
Achieving a profitable balance between driving and maximizing core revenues whilst exploring new avenues and products
Cultivating strong, holistic relationships with the customer base, working to ensure that trading with each account is sustainable, profitable and delivering a high level of customer satisfaction
Developing strong professional and industry stakeholder networks including institutions, distributors, funders, and government bodies, within the assigned territory
Seeking new customers and business development opportunities to grow Academic division revenues in region
Liaising actively with stakeholder departments or groups within the business to enhance T&F's coverage of the territory – Marketing, Editorial, Credit Control, Sales Support, etc.
Regularly updating the companies CRM with relevant customer and opportunity information
Reporting regularly on market progress and the business environment, thus ensuring responsiveness to both the micro- and macro-trading conditions and using this intelligence to continually evolve our engagement with the territory
Customising sales documentation and tools to maximize commercial opportunities
Developing bespoke promotional activities closely with key customers, as well as deploying other general promotions developed in-house, to maximise sales and exposure of our products across the region
Upholding company trading and terms policy, to protect profitability and value of business in territory
Conducting key analyses of products, customers, markets, and competitors; developing and maintaining knowledge of business and market trends. Identifying areas of opportunity; offering suggestions and making recommendations for improvement to appropriate managers
Perform other ad hoc tasks and responsibilities as required to support evolving business needs
What we’re looking for:
At least 3 years of demonstrated successful account management
Strong understanding of the academic publishing industry and academic content business models
Previous success in a sales role, with a track record of managing high-pressure sales environments and meeting or exceeding ambitious revenue targets
Demonstrated business acumen by understanding business implications of decisions; displaying orientation to profitability; demonstrates knowledge of market and competition
The ability to analyze and synthesize complex or diverse information; proven experience collecting and researching data
Skills and Behaviours:
Strong consultative sales skills and the ability to deliver tailored solutions that meet customer needs
A professional manner; the ability to approach others in a tactful manner while reacting well under pressure
A proactive, solutions-oriented approach with a focus on driving progress and achieving results
Resilience and adaptability in managing change with a positive mindset in response to business transformation
Strong analytical capabilities with experience using data to drive sales performance improvements
A clear oral communicator who can speak clearly and persuasively in positive or negative situation while simultaneously being a strong listener to better clarify
Good written and verbal communication skills, with the ability to engage and influence stakeholders at all levels
A team player who can balance both team and individual responsibilities and build positive relationships with internal and external stakeholders
Willingness to travel on territory and to conferences, book fairs as required by the company
Language skills: Native-level Cantonese, fluent English, and basic conversational Mandarin. Strong verbal and written communication skills in Cantonese and English are essential for business operations and stakeholder engagement
Competent user of the MS Office suite and other sales tools or systems

Employment type
Full-time

Work arrangement
Hybrid