Customer Care Associate (Night shift WFO)

Company Description
BrightCHAMPS is a global edtech company focused on bridging the gap between traditional education and the real-world skills children need to succeed. The platform offers expert-designed courses in Coding, Financial Literacy, Math, Robotics, AI, Communication, and more, serving learners in over 30 countries and delivering 200,000+ live classes each month. Backed by $63M in funding and valued at $650M, BrightCHAMPS has received multiple “Startup of the Year” and “CEO of the Year” recognitions for its impact and innovation. The organization promotes a collaborative, mission-driven work culture where educators and innovators work together to inspire young minds. Its vision is to become the world’s most trusted education platform, providing transformative learning to every child, regardless of background.
Role Description
The Customer Care Associate (Night shift WFO) is a full-time, on-site role based in Bengaluru. In this position, the associate will handle inbound and outbound customer interactions across phone, email, and chat, addressing inquiries related to courses, schedules, payments, and platform usage. The role includes resolving issues promptly, documenting interactions, escalating complex cases when needed, and following up to ensure resolution and customer satisfaction. The associate will monitor customer feedback, share insights with internal teams, and help improve processes and service quality. This role requires working night shifts in a structured office environment, adhering to performance metrics and service-level standards.
Qualifications
Strong customer service and customer support skills, with a focus on building trust and rapport.
Ability to drive customer satisfaction through empathetic listening, problem-solving, and proactive follow-up.
Excellent communication skills, including clear spoken and written English and professional etiquette.
Solid analytical skills to interpret customer issues, identify root causes, and suggest practical solutions.
Comfort with night shift work, including reliable availability and adherence to scheduled working hours.
Proficiency with CRM tools, ticketing systems, and basic computer applications (e.g., MS Office, web-based platforms).
Prior experience in customer care, call centers, or edtech/education services is preferred.

Work arrangement
No