Azure Support Engineer

Company Description ALSO Holding AG is Europe’s largest technology provider for the ICT industry, operating in 31 European countries and worldwide through PaaS partners. The company’s ecosystem connects more than 140,000 resellers with hardware, software, and IT services from over 800 vendors across 1,680 product categories. ALSO covers the full lifecycle of technology solutions, from provisioning to remanufacturing, in line with circular economy principles. Its core business areas are Supply, Solutions, and Service, including subscription-based cloud offerings and digital platforms for IoT, cybersecurity, virtualization, and AI. The main shareholder is the Droege Group, and more information is available at https://also.com.
Role Description This full-time Azure Support Engineer role is a hybrid position based in Oslo, with flexibility for some work from home. The Azure Support Engineer provides technical support for Azure-based solutions, handling incident resolution, service requests, and troubleshooting for internal teams and external customers. Responsibilities include monitoring Azure environments, managing configurations, assisting with deployments, and ensuring system reliability and security. The role involves collaborating with cross-functional teams, documenting solutions and best practices, and contributing to continuous improvement of cloud services and support processes. The Azure Support Engineer will also help optimize performance, costs, and scalability of Azure resources while maintaining high customer satisfaction.
Qualifications
Strong troubleshooting and technical support skills for Azure environments and related services.
Experience with system administration tasks, including user management, configuration, and monitoring of cloud and hybrid infrastructures.
Knowledge of networking concepts such as TCP/IP, VPNs, routing, firewalls, and Azure networking components.
Understanding of network security principles and practices, including identity and access management, encryption, and security policies in Azure.
Hands-on experience with Azure services (e.g., Azure VMs, Azure AD, storage, Azure networking, monitoring tools) is highly beneficial.
Familiarity with scripting or automation tools (e.g., PowerShell, CLI, ARM/Bicep, Terraform) is an advantage.
Strong communication skills and the ability to explain technical issues to non-technical stakeholders.
Ability to work in a hybrid environment, manage priorities, and collaborate in international teams.
Relevant certification (e.g., Microsoft Certified: Azure Administrator Associate or Azure Support-related certifications) is a plus.
Professional experience in cloud support, IT operations, or a related technical role; degree in Computer Science, Information Technology, or equivalent practical experience preferred.

Work arrangement
Yes