HR Shared Services Specialist

Hi Connections
Teamware is hiring for HR Shared Services Specialist role
Experience:4+years
Location:Noida
Interview:Face to Face
NP:30days
JD:
Key Responsibilities
• Manage end-to-end employee and manager queries, including complex and
escalated cases, applying strong communication, critical thinking, and problem-
solving skills.
• Provide first-level coaching to employees and managers on employee
discretionary policies, coaching and various lifecycle processes and moments
that matter
• Deliver consistent, compliant, and high-quality customer service
• Drive operational excellence across case management by ensuring accuracy,
efficiency, documentation integrity, and timely resolution.
• Enable and promote self-service by contributing to high-quality, locally relevant
knowledge content and support materials.
• Ensure knowledge is accurate, regionally compliant, and continuously improved
through structured feedback and collaboration
• Analyze case trends, operational metrics, and employee sentiment data to
identify root causes, service gaps, and improvement opportunities.
• Maintain a data-driven mindset, leveraging insights to enhance employee
experience and streamline processes.
• Lead and contribute to India and global cross-functional initiatives aimed at
resolving complex scenarios, optimizing workflows, reducing manual effort, and
improving service delivery.
• Identify AI and automation opportunities and partner with Technology and
stakeholder teams to implement scalable solutions.
• Support the development and execution of global processes while ensuring
regional alignment and compliance.
• Partner with multiple COE teams to orchestrate solutions across entire
employee lifecycle.
• Working with global teams in a highly matrixed global organization.
• Proactively anticipate operational risks and implement preventive, scalable
solutions to mitigate impact.
Key Proficiencies
• Strong customer-focused approach with a commitment to delivering exceptional
employee experience
• Proactive mindset with the ability to anticipate needs and act with ownership
• Effective written and verbal communication skills
• Practical problem-solving capability with sound judgment
• Critical thinking and analytical ability
• Ability to clearly articulate problem areas and influence stakeholders toward
solutions
• Strong solution-oriented focus with a continuous improvement mindset
• Empathy and sensitivity when handling employee matters
• Ability to collaborate effectively across teams and functions
• Comfort operating in ambiguity and navigating complex scenarios
• Ability to thrive in a fast-paced, evolving environment
If interested do share cv to manasa.a@twsol
.com

Work arrangement
No