Business Development Executive

Company Description Loco Bear is a bold indoor entertainment park in Koramangala, Bengaluru, spread across 2 acres and offering 35+ games, a lounge, and an events hub. The park features high-energy attractions such as trampolines, Bengaluru’s first multi-storey go-kart track, laser tag, and shooting ranges, creating an immersive and adrenaline-filled experience. With a vibrant indoor-outdoor lounge, gourmet food, and a lively bar, Loco Bear is designed for all-day socializing, entertainment, and celebration. The venue hosts a wide range of events, including birthday parties, corporate gatherings, and unique social occasions. Loco Bear is focused on redefining how the city plays, parties, and unwinds, offering a dynamic environment for both guests and team members.
Job Description for CRM Executive
Job Title: CRM Executive
Location: Koramangala, Bangalore
Department: Sales & Customer Experience
Reports To: CRM Manager / Sales Lead
Experience Required: 1+ years (Inbound Calling / Inside Sales)
Employment Type: Full-time
Job Summary:
We are looking for a detail-oriented and proactive CRM Executive to manage and optimize customer interactions, especially for inbound leads and package sales. The ideal candidate will have experience in handling inside sales or customer support calls, maintaining accurate data records, and using CRM and IVR systems to streamline customer engagement. A background in hospitality or entertainment will be considered an advantage.
Key Responsibilities:
Handle inbound calls and WhatsApp inquiries from potential customers.
Engage and convert leads by understanding their needs and suggesting relevant packages.
Enter and manage customer data accurately in Excel/Google Sheets and the CRM system.
Track lead status, follow-ups, and booking progress through CRM tools.
Coordinate with sales and operations teams to ensure timely response and closure.
Maintain updated records of calls, lead conversions, and customer preferences.
Operate IVR and CRM platforms efficiently for call routing, tracking, and documentation.
Identify patterns or issues in customer inquiries and escalate as needed.
Work towards daily/weekly lead response and conversion KPIs.
Requirements:
Minimum 1 year of experience in inbound calling or inside sales roles.
Prior experience in selling packages (hospitality, events, FEC, etc.) is preferred.
Proficiency in Excel and/or Google Sheets for data entry and basic reporting.
Familiarity with CRM software, IVR systems, and other sales support tools.
Strong verbal and written communication skills.
Ability to manage and prioritize multiple customer conversations simultaneously.
Background in hospitality, events, or customer-facing roles is a plus.
Preferred Qualifications:
Graduate in any discipline (Hospitality or Business preferred).
Comfortable with weekend shifts (as per business needs).
Multilingual skills are a bonus.
Benefits:
Fixed salary + performance incentives
Opportunity to grow in a fast-paced sales & customer success environment
Training on CRM and sales tools
Exposure to customer lifecycle management and sales strategy

Work arrangement
No