Quality Analyst Provider Liaison, VES

This is a Fully Remote Job
About Our Client:
This organization operates within the healthcare-related provider network management space, focusing on provider development and retention. It addresses the challenge of supporting in-network providers with processes related to Medical Disability Examination reports and Disability Benefits Questionnaires. The program facilitates provider communication and issue resolution to enhance operational efficiency and provider satisfaction.
About the Opportunity:
The QUALITY ANALYST PROVIDER LIAISON serves as the primary contact for in-network providers, delivering support through phone and email channels. This role is responsible for managing provider inquiries, coordinating diagnostic requests, and ensuring timely resolution of issues, contributing directly to maintaining quality standards and effective provider relationships within the organization.
Responsibilities:
Provide support to medical providers regarding Medical Disability Examination reports and Disability Benefits Questionnaires.
Monitor and respond to inquiries received via the provider liaison inbox.
Route diagnostic review requests and inquiries to appropriate team members.
Review and distribute incoming faxes from the provider portal.
Respond to and follow up on voicemails through the provider help line.
Collaborate with internal departments to resolve provider issues.
Participate in an on-call rotation for urgent provider support.
Assist providers with technical issues, portal navigation, and troubleshooting.
Maintain professional and respectful communication with providers.
Support training of new team members through knowledge sharing.
Document provider interactions and resolutions accurately.
Perform additional duties and special projects as assigned.
Requirements:
High School Diploma or GED.
Minimum 1 year of relevant Quality Control or Quality Analyst experience in healthcare, or 6 months of internal Quality Analyst experience with proficiency in departmental processes.
Good written and verbal communication skills.
Strong organizational and time management abilities.
Proficient in Microsoft Word and Outlook; basic knowledge of Excel.
Ability to work independently and collaboratively in a remote environment.
Pay Range and Compensation Package:
The pay range and compensation package for this role will be determined based on the candidate's experience, skills, and other relevant factors.
Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.
Note:
TalentHop is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.

Work arrangement
Yes