Mystery Evaluator

Company Description Incognito Mystery Shopping Services specializes in evaluating customer experiences to help businesses improve service quality and operational performance. The company uses trained mystery evaluators to visit locations, interact with staff, and report on real customer journeys. Through detailed assessments and standardized reporting, Incognito provides clients with practical insights into their strengths and areas for improvement. Prospective team members join a professional environment focused on accuracy, confidentiality, and objective feedback. The organization values reliability and attention to detail from all evaluators.
Role Description The Mystery Evaluator role is a full-time, on-site position based in Cairo, Egypt. In this role, the evaluator visits assigned locations such as retail stores, restaurants, banks, or service centers, posing as a regular customer while observing service quality, staff behavior, and overall environment. The evaluator follows detailed scenarios and checklists, asks specific questions when needed, and records observations discreetly. After each visit, the evaluator completes structured reports, provides clear written feedback, and submits any required documentation within agreed timelines. The role involves coordinating with supervisors for assignment schedules, attending briefings or training sessions, and consistently following company guidelines and ethical standards.
Qualifications
Strong observation and attention to detail, with the ability to notice and accurately record customer service behaviors and environmental conditions.
Effective written and verbal communication skills to produce clear, objective, and structured evaluation reports.
High level of integrity, professionalism, and discretion, with a commitment to confidentiality and unbiased assessments.
Good time management and organizational skills to handle multiple assignments and meet reporting deadlines.
Comfort interacting with different types of customers and staff, with a courteous and adaptable interpersonal style.
Ability to follow instructions, work independently on-site, and adhere to specific evaluation scenarios and procedures.
Basic computer skills for completing online forms, using reporting tools, and communicating via email or other digital platforms.
Previous experience in customer service, retail, hospitality, or quality assurance is an advantage but not required.
Fluency in spoken and written English and Arabic is preferred for effective communication and reporting in Cairo.
Availability to work flexible hours, including evenings or weekends, depending on assignment requirements.

Work arrangement
Yes