IT Support Executive

Company Description
Incognito is a mystery shopping company where we conduct hospitality audits for businesses.
Job Overview:
We are looking for a proactive and detail-oriented IT Support Executive to join our team. The ideal candidate should have hands-on experience in troubleshooting, providing technical assistance, and managing IT systems. Knowledge of Checker Soft software and CSS is essential. The candidate should be eager to learn, have a problem-solving mindset, and be passionate about IT support.
Key Responsibilities:
Provide first-level technical support to employees and resolve IT-related queries.
Install, configure, and troubleshoot Checker Soft software and ensure smooth functioning.
Support web-based tools and applications with knowledge of CSS for basic fixes and styling issues.
Monitor and maintain company systems, networks, and IT equipment.
Handle software installations, updates, and system backups.
Ensure data security, confidentiality, and adherence to IT policies.
Document issues and solutions for future reference.
Collaborate with external vendors or service providers if required.
Provide timely responses and ensure minimal downtime for employees.
Stay updated with the latest IT trends and tools.
Requirements:
Bachelor’s degree in Computer Science, Information Technology, or related field.
Minimum 1 year of IT support experience.
Strong knowledge of Cgecker Soft software.
Familiarity with CSS for web support.
Basic understanding of networking (LAN, WAN, Wi-Fi) and troubleshooting.
Proficiency in operating systems (Windows/Mac/Linux).
Good understanding of antivirus, firewalls, and system security.
Excellent communication and problem-solving skills.
Ability to work independently.
Attention to detail and eagerness to learn new tools and technologies.
Preferred Skills (Good to Have):
Experience with helpdesk ticketing systems.
Knowledge of databases and basic SQL queries.
Exposure to cloud platforms (Google Workspace, Office 365, AWS, etc.).
Ability to train employees on basic IT practices.
Compensation
· Salary: INR 10000
How to Apply
· Please send your application to karishma@stayincog.com

Work arrangement
Yes