Field Service Engineer - Mining Sorting - USA

Perform field service activities, including the installation, commissioning, testing, operation, maintenance, repair, troubleshooting, and upgrade of sorting equipment.
Develop and maintain strong customer relationships to ensure high levels of customer satisfaction and long-term success.
Maintain a regular on-site presence to ensure customer service level agreements are consistently achieved.
Train and support customer maintenance and service personnel to ensure effective equipment operation and maintenance.
Ensure field service activities are delivered efficiently, on time, and within budget.
Deliver technical phone support and field response to customer and equipment issues, including participation in a rostered weekend on-call schedule.
Drive continuous improvement by identifying opportunities and providing feedback to enhance quality, efficiency, and profitability
Coordinate with customers and internal project teams to support the successful integration of TOMRA sorting equipment, from point of sale through to commissioning and post-commissioning activities.
Collaborate with internal teams, including Applications and Engineering Design, both within North America and internationally, to support customer and project requirements.
Contribute to a positive workplace culture by demonstrating and promoting professional, collaborative behaviours.
An engineering qualification or trade with a strong inclination towards hands on skills in mechanical and electrical systems, both hardware and software.
An electrical qualification or trade would be highly advantageous
Ability to diagnose and resolve technical issues independently and efficiently
>3 years proven experience in field service, maintenance, and troubleshooting of complex technical equipment
Customer-focused mindset with excellent communication and interpersonal skills
Willingness to travel extensively across North America and occasionally internationally (approx. 150–180 days per year)
Fluency in spoken and written English
Other languages like Spanish are advantageous
Comfortable using digital tools, service reporting systems, and remote diagnostics
Valid Drivers licence
Valid authority to work in US

Employment type
Full-time

Work arrangement
Hybrid