Customer Service Advisor

Our Team And Why You’ll Love it Here:
Imagine starting every day as a part of our Fitness & Wellbeing Enterprise vertical in our swish Newcastle Upon Tyne office, knowing you’re making a difference. As a Customer Service Advisor, you’ll be on the front lines, solving problems and enriching customer experiences—one conversation at a time. You'll be the liaison to our clients trust, helping them thrive by handling their inquiries via chat, phone, ticket and email like a pro, so they can get back to what they do best.
You will be an extension to our clients’ teams, supporting them with our comprehensive suite of technologies, payment capabilities and value-added services like, to help their businesses thrive.
Job Description
What You'll Do:
Be the First Point of Contact: Answer calls, with a positive attitude, resolving issues on the spot.
Problem-Solve Like a Pro: You’ll tackle customer queries about accounts and contracts, escalating only when absolutely necessary to your supportive Team Leader for additional guidance.
Share Learning: You’ll capture learning from queries and issues to help us with our continuous improvement, sharing your experiences with your team.
Keep Things Running Smoothly: Handle overdue balances, manage client communications, and keep our systems updated with precision.
Succeed Daily: Utilise our scripts and materials to achieve Xplor’s service levels and priorities, knowing the value and impact you’ve provided to our clients.
What We’re Looking For:
Customer Whisperer: You’re a people person with top-notch communication skills, whether on the phone, via email, or face-to-face.
Problem-Solving Ace: You don’t just identify problems—you find solutions.
Detail-Oriented Dynamo: You spot the small stuff and document it clearly.
Team Player Extraordinaire: You know when to roll up your sleeves and dive in.
Adaptability: Fast-paced environments, with no two days being the same? Bring it on

Employment type
Full-time

Work arrangement
Hybrid