Middle Salesforce Engineer

We’re looking for a Middle Salesforce Engineer to help maintain and evolve a large-scale Salesforce Service Cloud environment that supports hundreds of active users and more than one million records. In this role, you’ll work closely with operational and business teams to deliver scalable solutions, improve service processes, support multi-channel customer operations, and contribute to platform quality, automation, and reliability.
Required for this role
3–4 years of experience administering Salesforce Service Cloud in large-scale environments with 1M+ records and hundreds of active users
Strong knowledge of the Salesforce CRM platform, including architecture, platform limits, security models, permission sets, role hierarchies, release management, and org health monitoring
Platform Developer I and Platform App Builder certifications
Hands-on experience configuring Omni-Channel, routing rules, assignment rules, macros, reports, dashboards, and service process automation
Proficiency with SOQL, data modelling, object relationships, data migration, and data management best practices
Experience building solutions using Lightning Web Components (LWC), declarative tools, and custom development when required
Expert-level use of Flow Builder, formula fields, validation rules, and assignment rules to deliver scalable solutions without unnecessary complexity
Experience configuring and managing Service Cloud Voice solutions integrated with telephony platforms
Experience creating technical documentation, architecture and data flow diagrams, release notes, change sets, and user guidance
Strong analytical, communication, collaboration, problem-solving, adaptability, and quality-focused mindset, with interest in contributing to business analysis and quality assurance activities
Your responsibilities
Maintain and enhance a complex Salesforce Service Cloud environment while ensuring platform stability, performance, and reliability
Partner with operational and business stakeholders to understand requirements and design scalable Salesforce solutions
Build and optimise automations using Flow Builder, SOQL, and Apex
Create, analyse, validate, and support business and technical requirements while ensuring solution quality
Manage workflows, data quality initiatives, data cleansing activities, and platform administration tasks
Integrate Salesforce with external systems, APIs, data platforms, and third-party tools
Support release management, version control, and deployment processes using available DevOps tooling
Prepare and maintain technical documentation, release notes, change records, and stakeholder communications
Collaborate with developers, analysts, and business teams following Agile delivery and CI/CD practices
What you get
Your time off
Up to 15 paid vacation days annually
Additional unpaid days off
19 Colombian public holidays
Learning & growth
Sombra University workshops and internal learning programs
Tech Communities and knowledge sharing sessions
Language courses and workshops
Mentorship opportunities
Access to the Platzi online learning platform
And even more
Company-provided work equipment
Internal referral program
Bonuses for getting married or the birth of a child
Sombra events and internal initiatives

Work arrangement
Yes