Dermatology Medical Assistant - EHR Software Trainer

Train and coach employees on procedures related to the software via in person, videoconference, and webinar
Become a subject matter expert on software applications through self-directed learning while remaining current with the product as updates are made
Identify and suggest opportunities for operational and product improvements
Liaise between business and technology team members with customer-facing responsibility
Review and follow up internal tickets, tasks, and special projects as assigned by management
Provide project status updates as needed
Participate in software testing as improvements are made
Accountable for projects assigned by senior management related to training customers on software
Create training manuals for all customers
The understanding of actual clinical flow & implications of workflows (and solutions)
Previous physician practice management system (PMS) / electronic health record (EHR) software experience
Understanding of RCM workflows
Proficient in Microsoft Office
Knowledge in process data analysis and business processes
Good communication skills with experience developing and managing customer relationship
Excellent analytical skills and ability to learn quickly
High motivation and desire to do whatever it takes to help our company succeed
Good project management skills
Excellent problem-solving skills
Ability to work independently, learn new tasks/handle multiple tasks, solve problems, meet deadlines, and show strong self-motivation and initiative

Employment type
Full-time

Work arrangement
Yes