Senior Sap Customer Relationship Management Consultant

Company Description ANR Business Consulting provides smart, reliable offshore support that helps organizations scale faster and operate more efficiently. The company specializes in recruitment support, virtual assistants, accounting, digital marketing, and IT solutions, giving clients access to diverse expertise in one place. By combining skilled offshore talent with a client-first approach, ANR Business Consulting enables businesses to reduce costs, increase productivity, and focus on core growth initiatives. The firm is a trusted partner for flexible, scalable business support, working closely with clients to deliver practical, results-oriented solutions.
Role Description The Senior SAP Customer Relationship Management (CRM) Consultant is a full-time remote role responsible for leading the design, implementation, and optimization of SAP CRM solutions for global clients. This role includes analyzing business processes, gathering and validating requirements, and translating them into effective SAP CRM configurations and enhancements. The consultant will oversee technical aspects such as middleware integration, system performance, and data consistency, collaborating with functional and technical teams to deliver end-to-end solutions. Daily activities involve advising stakeholders, preparing documentation, conducting workshops and training sessions, and providing ongoing support and troubleshooting for SAP CRM environments. The role also requires contributing to best practices, mentoring junior team members, and helping improve internal methodologies and standards.
Qualifications
Strong understanding of Business Process analysis, design, and optimization within CRM and related domains.
Advanced expertise in SAP CRM functional areas, including configuration, customization, and solution design.
Hands-on experience with SAP CRM Technical components, such as enhancements, interfaces, and system integrations.
Proficiency in Middleware configuration and troubleshooting between SAP CRM and other SAP or third-party systems.
Demonstrated Consulting skills, including stakeholder engagement, requirements gathering, solution presentation, and user training.
Experience in end-to-end SAP CRM implementation or migration projects, preferably in an offshore or distributed team environment.
Ability to work independently in a remote setting, manage multiple priorities, and deliver within agreed timelines.
Strong analytical and problem-solving abilities, with clear written and verbal communication skills in English.
Bachelor’s degree in Information Technology, Computer Science, Business, or a related field; SAP certifications are an advantage.
Familiarity with related SAP modules (e.g., SD, BW, PI/PO) and CRM best practices is beneficial.

Work arrangement
Yes