Customer Experience – Sales Support (Work from Home)

Location: Nicaragua (Fully Remote)
Schedule: Monday-Friday, 9:00 AM - 4:00 PM New York City Time
About the Role
We are a U.S.-based company seeking a motivated Customer Experience and Sales Support professional to join our growing team. This role is ideal for individuals with experience in sales or customer service who are confident communicators, enjoy connecting with people, and can manage leads efficiently.
While the position includes some customer service tasks, this is primarily a sales-forward role, perfect for someone who enjoys building relationships and driving results.
Key Responsibilities
Reach out to leads through cold calls and emails to start conversations
Conduct calls and virtual meetings to present and promote our products/services
Build strong rapport with clients, understand their needs, and offer tailored solutions
Negotiate pricing and terms to close mutually beneficial deals
Maintain consistent follow-up and communication to ensure client satisfaction
Learn and stay up to date on all product details in our catalog
Track leads, opportunities, and activities using our CRM system
Collaborate closely with the Sales team to meet goals
Work independently with strong initiative and sound judgment
What We’re Looking For
Advanced English (spoken, written, and listening)
Minimum 1 year of experience in sales, customer service, or a hybrid role
Strong computer and system navigation skills (CRM experience preferred)
Ability to multitask effectively
Positive and professional communication style
Fast typing skills
Self-motivated, proactive, and comfortable working independently
Nice-to-Have (Not Required)
Experience with outbound calls
Prior experience supporting U.S. customers
Goal-driven mindset or sales training background
Why This Role Is a Great Opportunity
Fixed monthly base salary
Uncapped commissions, paid in USD
100% remote position - work from anywhere in Nicaragua
Weekends off (Saturday & Sunday)
Paid U.S. holidays and company closure days (over 4 weeks)
Stable Monday to Friday, short schedule
Career stability and long-term growth opportunities
Direct hire with our company
To be considered, please submit your resume in English. Qualified applicants will be contacted within 3-5 business days, via email, friendly reminder to check your spam.

Work arrangement
Yes