Salesforce Administrator

Job Title: Salesforce Administrator
Location: Oakland, CA (Remote – Must live in California)
Duration: 6 Months Contract (Can Be Extended)
Interview Mode: 2 Zoom Interviews
Must-Have Requirements
LinkedIn profile with a picture, location, and job details.
7+ years of hands-on Salesforce administration experience in a complex enterprise environment.
Experience supporting Service Cloud, Experience Cloud, and Marketing Cloud Account Engagement (Pardot).
Salesforce Certified Platform Administrator.
Business Purpose
A Salesforce Administrator contractor is needed to ensure continuity of operations while knowledge is transferred from the current Lead Administrator prior to retirement.
Without this replacement, UCPath faces risks related to daily administration, system maintenance, security, production support SLAs, project delivery, knowledge transfer, business continuity, and the Salesforce Case Management platform.
Description of Services
Manage Salesforce platform operations, including environment administration, certificate renewals, email authentication, identity and access management, connected apps, named credentials, and infrastructure configurations.
Administer, configure, and maintain the Salesforce platform, including user access, security, automation, data management, reporting, and platform configuration.
Provide end-user support by troubleshooting issues, resolving service requests, maintaining documentation, and delivering user guidance and training.
Monitor platform health, data quality, and Salesforce seasonal releases while ensuring compliance with organizational governance and security standards.
Collaborate with the Senior Salesforce Administrator, Salesforce Developer, business stakeholders, and project teams to implement scalable solutions, support releases, and enhance business processes.
Knowledge, Skills, and Abilities
7+ years of hands-on Salesforce administration experience in a complex enterprise environment.
Experience supporting Service Cloud, Experience Cloud, and Marketing Cloud Account Engagement (Pardot).
Ability to translate business needs into Salesforce proof of concepts and demos, gather feedback, and improve solutions iteratively.
Ability to communicate with technical and nontechnical stakeholders.
Strong experience with Flow automation, data management, integrations, troubleshooting, and release/change management.
Hands-on experience administering Salesforce security, users, profiles, permission sets, roles, sharing, objects, fields, record types, page layouts, Lightning pages, queues, and other core configurations.
Experience supporting Cases, queues, assignment/escalation rules, Email-to-Case, Knowledge, Omni-Channel, entitlements, service console, and routing.
Ability to administer customer/partner portals and sites, including users, profiles/permission sets, sharing, audiences, navigation, branding, Experience Builder, and external-user security.
Ability to perform imports/exports, mass updates, duplicate management, data cleanup, and troubleshooting using Data Loader, Data Import Wizard, and reports.
Education and Certifications
Bachelor's degree in business administration, information management, or comparable education (preferred).
Salesforce Certified Platform Administrator (Must Have).
Salesforce Certified Service Cloud Consultant (preferred).
Submission Requirements
LinkedIn: Must include a picture, candidate's current location, and job details.
Candidate Summary: Must focus on the required skills and explain where the candidate used them in previous roles. Do not copy and paste resume bullet points.
Resume: No more than 5 pages.

Work arrangement
Yes