Virtual Assistant – Mental Healthcare

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Job Title: Virtual Assistant – Healthcare Experience Required
About The Company
Our client provides personalized psychiatric mental health and wellness services to adolescents and adults, offering both in-person appointments and virtual care.
Job Description
Our client is looking for a reliable, organized, and detail-oriented Virtual Assistant with experience in the healthcare industry. You will support the daily administrative and operational activities of a growing mental healthcare practice. The ideal candidate will have previous experience working in a healthcare setting. You should understand the importance of patient confidentiality. You will be comfortable managing administrative tasks, coordinating appointments, communicating with patients, and supporting healthcare professionals.
Responsibilities Of The Role
Provide day-to-day administrative support to healthcare providers and practice staff.
Manage appointment scheduling, confirmations, cancellations, and rescheduling.
Respond to patient inquiries via phone, email, or other communication channels in a professional and compassionate manner.
Assist with patient intake processes, registration, and the collection of required documentation.
Maintain and update patient records and administrative information accurately.
Assist with managing electronic health records (EHR) and practice management systems.
Follow up with patients regarding appointments, paperwork, and other administrative requirements.
Assist with insurance verification, eligibility checks, and related administrative processes where required.
Support the preparation, organization, and processing of healthcare-related documents.
Monitor incoming communications and ensure patient requests are directed to the appropriate team member.
Maintain strict confidentiality when handling protected health information and sensitive patient data.
Help coordinate administrative workflows to ensure the practice operates efficiently.
Provide general virtual assistance and support additional operational tasks as needed.
Required Experience And Qualifications
Previous experience as a Virtual Assistant, Medical Administrative Assistant, Medical Receptionist, or Healthcare Administrator.
Prior experience in the healthcare industry is required.
Strong administrative, organizational, and time-management skills.
Excellent written and verbal English communication skills.
Experience managing appointments, patient communications, and administrative records.
Familiarity with electronic health records (EHR), practice management systems, or medical scheduling software.
Strong attention to detail and the ability to maintain accurate records.
Understanding of patient confidentiality and the importance of protecting sensitive medical information.
Ability to handle patient interactions with empathy, professionalism, and discretion.
Proficiency with email, calendars, spreadsheets, and other common administrative tools.
Ability to work independently, prioritize tasks, and manage multiple responsibilities.
Reliable internet connection and a suitable remote working environment.
Preferred Skills
Experience supporting a mental health practice, psychiatric clinic, or behavioral healthcare provider.
Familiarity with telehealth appointment coordination and virtual healthcare workflows.
Experience with insurance verification, patient eligibility checks, or medical billing administration.
Knowledge of HIPAA privacy and security requirements.
Experience working with patient portals and electronic medical records.
Previous experience supporting healthcare providers in the United States.
Personality
Proactive and dependable.
Compassionate, discreet, and highly organized.
Committed to providing a positive patient experience.
Software & Tools
Electronic health records (EHR) systems.
Practice management systems.
Medical scheduling software.
Email, calendars, and spreadsheets.
Patient portals.
Schedule
Full-Time
Monday–Friday
8:00 AM – 5:30 PM Central Time (CT)
Must be available to work the full scheduled hours during Central Time business hours.
Salary And Benefits
Payment in USD or Local Currency according to candidate's preference.
Full-time remote opportunity.

Work arrangement
Yes