Customer Success Manager

Company Description UEIBI is a technology-driven organization focused on strengthening professional commitment and transparency in the Indian workforce. Its patented “EMPLOYEE REVIEW SYSTEM” enables companies to review ex-employees and non-joiners, providing insight into performance, grey areas, and no-show records. This platform helps employers make informed hiring decisions, build more productive teams, and reduce hiring risks. At the same time, it supports rewarding careers, professional growth, and better work-life balance for high-performing employees. UEIBI offers a dynamic environment for individuals interested in HR tech, employee experience, and data-driven workforce solutions.
Role Description The Customer Success Executive role at UEIBI is a full-time, on-site position based in Gurgaon. This role is responsible for onboarding new client organizations to the EMPLOYEE REVIEW SYSTEM, guiding them through platform features and best practices to maximize value. The Customer Success Executive will handle day-to-day customer support queries, track and resolve issues, and proactively engage with clients to drive product usage and satisfaction. Responsibilities include monitoring customer health metrics, preparing periodic usage and performance reports, and collaborating with internal teams to address client feedback and improve services. The role also involves supporting renewal and expansion opportunities by building strong relationships with key stakeholders and ensuring a positive, consistent client experience.
Qualifications
Customer-facing skills, including Customer Satisfaction and Customer Retention, with a strong focus on building long-term relationships.
Customer Support and Account Management capabilities to handle inquiries, manage accounts, and ensure smooth platform adoption.
Analytical Skills to interpret customer data, identify trends, and recommend actions that enhance product value and client outcomes.
Strong verbal and written communication skills, with the ability to explain technical concepts in a clear, accessible manner.
Experience in customer success, account management, or client servicing in SaaS, HR tech, or related industries is preferred.
Ability to work collaboratively with cross-functional teams and maintain a solution-oriented mindset.
Bachelor’s degree in Business, Management, Information Technology, or a related field, or equivalent practical experience.

Work arrangement
No