Regional Persistency Manager

Title: Chief Manager
Role: Regional Persistency Manager
Department: Business Retention
Experience: 6 years +
Work Location: Residency Road, Bengaluru
Education: Post Graduate
Job Responsibility-
· Responsible for ensuring regions performance on Key Parameters…Persistency i.e. Renewal Collection, Retention and Supporting Processes.
· Responsible for overseeing and managing the Sales, Operations and Admin support team in the region to deliver desired targets.
· Conduct field visits for Customer Retention, to close queries and complaints at satisfactory.
· Sales and Distribution meets.
· Regional managers act as a vital link between a HO and branches, ensuring effective actions on strategies and collaboration across the functions.
· To provide support and guidance to branch - Sales and Operations, fostering a positive and productive work environment.
· To monitor and analyze regions Persistency and Retention data, identify areas for improvement, and take corrective actions to address challenges and opportunities.
· Regional managers are responsible for the day-to-day operations of their assigned region, including managing employees, ensuring compliance with company policies, and monitoring performance metrics.
Job Specification-
· 5 years’ experience in Financial Services, Insurance / Banking Operations, Service or Collections.
· In-depth understanding of Insurance and Banking domain & processes.
· Ability to negotiate with customers and resolve disputes.
· Strong analytical skills to interpret data, trends and to develop effective strategies.
· Good knowledge of Advance Excel, PPT, knowledge of Analytical tools & MS Office.
· Willingness to travel in the regional branches, partner & vendor offices.
· Well versed with the local Language & English is mandatory.

Work arrangement
No