Vice President Customer Operations

Vice President, Customer Operations
Location: Bengaluru
Experience: 10+ years
Function: Head of Customer Ops & Implementation (EdTech)
SpaceBasic is Asia’s largest AI-powered campus automation platform, that turns universities into Smart Campuses, with seamless experiences for students and staff. Institutions use a single integrated platform to digitize and automate key operations, including student housing (hostels), cafeteria management, access control and payments.
We’re recognised by Forbes Asia 30 Under 30, Entrepreneur India and the United Nations, and named to the GSV Cup 50 and QS HolonIQ South Asia EdTech 100.
What we're looking for
Your work impacts thousands of students and staff every day.
We’re looking for a high-ownership Ops & Implementation Lead (EdTech) to drive onboarding and implementation for new university accounts at SpaceBasic. You’ll be the bridge between Sales, Product, and our customers—ensuring our platform is deployed on time and delivers value from day one.
What You'll Do
The full customer journey after signing: deployment, go-live, adoption and renewal
Our Customer Success and Account Management teams
Customer satisfaction and retention across all institutional customers
Executive relationships with customer leadership, representing SpaceBasic in key meetings
Playbooks, metrics and systems that keep delivery consistent as we scale
Collaboration with Sales, Product and Engineering, reporting directly to the founders
Who You Are
10+ years in customer operations, implementation, success or account management at a SaaS or technology company
5+ years leading teams of 10 or more, ideally through managers
Strong experience in higher education or K-12, or a process-driven industry
A track record of owning renewals, retention and customer satisfaction at scale
Proven ability to build processes and systems from scratch
Credibility with senior customer stakeholders, including vice chancellors, registrars and directors
Strong analytical skill
Why Join SpaceBasic?
Sharing a few insights into our scale in 2025: shorturl.at/ifzG3
High-impact work: Your work reaches thousands of students and university staff every day.
Ownership and autonomy: You own problems from start to finish.
Fast growth: As the company scales, your role and responsibilities grow with it.
Trust-driven culture: We focus on outcomes, not micromanagement.
Mission-driven team: We’re building something that genuinely improves campus life.
If you're ready to make a meaningful impact, we’d love to hear from you.
Apply now at contact@spacebasic.com

Work arrangement
No