Live opening · Posted 1 day ago

Site Reliability Engineering Manager

HTC Global Services · Hyderabad, Telangana, India (On-site)

Linkedin No

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At a glance

The key details from the original listing.

Posted 1 day ago

CompanyHTC Global Services

LocationHyderabad, Telangana, India (On-site)

Work modeNo

Source

ListedPosted 1 day ago

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About the role

Description supplied by the original job listing.

• Strong hands-on PagerDuty implementation experience
• PagerDuty Event Orchestration
• Event routing, correlation, deduplication & suppression
• Services, teams & business-service configuration
• On-call schedules & escalation policies
• Incident response workflow configuration
• PagerDuty REST APIs / integrations
• Enterprise production implementation experience
• Moogsoft architecture / operations / migration knowledge
• Monitoring & observability concepts
• Alert/event migration experience
• Major Incident Management workflows
• ServiceNow incident integration
• Production migration & cutover
• Event-noise reduction / alert optimization
• Technical documentation & KT
Acts as the technical anchor for PagerDuty implementation
• Understands existing Moogsoft configuration and maps required capabilities to PagerDuty
• Owns PagerDuty platform configuration and implementation standards
• Designs event orchestration, routing, correlation, deduplication and suppression rules
• Configures services, teams, schedules, escalation policies and responder workflows
• Leads technical decisions for PagerDuty implementation
• Supports migration planning, production cutover and stabilization
• Coordinates technically with monitoring, ServiceNow and automation engineers
• Ensures the implementation meets the agreed SOW technical outcomes
• Leads technical documentation and knowledge transfer

Work arrangement
No

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