Ai voice

Company Description DAX Logistics specializes in seamless and efficient logistics solutions tailored to diverse business needs. The company focuses on optimizing supply chains, streamlining operations, and ensuring timely delivery across multiple industries. With an emphasis on customer satisfaction, DAX Logistics positions itself as a reliable, agile, and cost-effective logistics partner. Team members collaborate with clients and internal stakeholders to support efficiency, reliability, and continuous improvement in logistics services.
Role Description The AI Voice role at DAX Logistics is a part-time, remote position focused on supporting customer interactions and internal communication through AI-driven voice technologies. Day-to-day responsibilities include handling inbound and outbound calls via AI-assisted platforms, providing clear and courteous information about logistics services, and assisting with order status inquiries and basic troubleshooting. The role may involve recording and refining voice prompts, testing new AI voice features, documenting common customer questions, and escalating complex issues to appropriate team members. This position collaborates with operations, customer service, and technical teams to ensure that the AI voice experience is accurate, helpful, and aligned with company standards.
Qualifications
Strong verbal communication skills, including clear diction, professional tone, and active listening abilities.
Comfort working with AI tools, call center software, or voice-based applications; openness to learning new technologies.
Customer service mindset, with the ability to respond calmly, courteously, and efficiently to a wide range of inquiries.
Basic understanding of logistics or supply chain concepts is preferred, or willingness to learn industry terminology.
Reliable remote work setup, including stable internet connection and a quiet environment suitable for voice-based tasks.
Ability to work independently, manage time effectively, and follow established scripts, guidelines, and escalation procedures.
Prior experience in customer support, call centers, or voice-over work is an advantage but not required.
High school diploma or equivalent required; additional training or coursework in communication, technology, or logistics is a plus.

Work arrangement
Yes