Account Manager

Company Description DAX Logistics specializes in seamless, efficient logistics solutions tailored to diverse business needs. The company focuses on optimizing supply chains, streamlining operations, and ensuring timely deliveries across multiple industries. With a strong commitment to customer satisfaction, DAX Logistics positions itself as a reliable and agile partner. Applicants can expect to join an organization that values efficiency, reliability, and cost-effective service in every aspect of its operations.
Role Description The Account Manager role at DAX Logistics is a full-time, on-site position based in Mumbai. The Account Manager will manage assigned client accounts, oversee day-to-day logistics coordination, and ensure service delivery meets agreed standards. Responsibilities include building and maintaining strong client relationships, addressing inquiries and issues, monitoring shipments, and collaborating with internal operations teams to optimize performance. The role also involves preparing reports, tracking key performance metrics, identifying opportunities to improve service and expand business, and supporting contract renewals and negotiations. The Account Manager will work closely with cross-functional teams to maintain high levels of customer satisfaction and operational efficiency.
Qualifications
Strong client relationship management skills, with experience handling key accounts and resolving customer issues effectively.
Knowledge of logistics, supply chain processes, and transportation operations, preferably within a fast-paced commercial environment.
Ability to analyze data, prepare performance reports, and use insights to drive service improvements and business growth.
Excellent communication and negotiation skills, with the ability to collaborate across internal teams and external stakeholders.
Strong organizational and time-management skills, with attention to detail and the ability to manage multiple accounts simultaneously.
Proficiency with common office productivity tools and basic CRM or account management systems.
Bachelor’s degree in Business, Logistics, Supply Chain Management, or a related field; relevant experience in account management or logistics is highly beneficial.
Ability to work on-site in Mumbai and adapt to changing client and operational requirements.

Work arrangement
No