Supply Chain & Quality Operations Associate

📍 Role Details
Position: Supply Chain & Quality Operations Associate
Function: Operations / Supply Chain
Work Mode: Primarily on-ground at 3rd-party manufacturing facility
Type: Full-Time Internship
Experience: 1–3 years / Freshers welcome Tools: Excel, Google Sheet, Inventory & shipment tracking
🏭 What You Will Own1. Inventory Management
Track incoming raw materials and their quantities.
Track arrival of packaging materials, labels, boxes, tins, etc.
Maintain inventory records and stock movement.
Verify physical inventory against records.
Flag shortages, delays, discrepancies or damaged materials.
Maintain a clear RM + Packaging + Finished Goods inventory tracker.
2. Manufacturing & Batch Audit
You will act as an additional layer of operational quality control at the manufacturing facility.
Verify that the correct raw materials are being used.
Check formulation/batch requirements against approved specifications.
Verify packaging material before production.
Check that the correct packaging and labelling is being used.
Conduct batch-level checks during production and packing.
Identify deviations, errors or inconsistencies.
Document issues and immediately escalate them to the reporting manager.
Maintain batch-wise records and documentation.
The goal: no wrong formulation, no wrong packaging, no unexplained inventory mismatch and no avoidable dispatch error.
3. Dispatch & Shipment Tracking
Coordinate with the manufacturing facility for finished-goods dispatch.
Track shipments from dispatch to delivery.
Maintain shipment tracking records.
Identify delayed, stuck or failed deliveries.
Coordinate with logistics partners wherever required.
Share shipment status with the internal team.
4. Customer Support — Delivery Related
You will also work with the customer support function for logistics-related queries.
For example:
“Where is my order?”
“When will my order arrive?”
“My tracking hasn't updated.”
“My shipment is delayed.”
You will help the customer support team obtain the correct information from logistics and provide accurate shipment updates.
5. Weekly Operations Reporting
Every week, you will prepare and share a concise report with your reporting manager covering:
Inventory
Raw material received
Packaging received
Current stock
Shortages/discrepancies
Manufacturing
Batches produced
Batches pending
Production issues/deviations
Packaging issues
Dispatch
Orders dispatched
Orders delivered
Orders in transit
Delayed/failed shipments
Action Items
Issues requiring management attention
Pending items
Expected resolution dates
🎯 Who We’re Looking For
We don't need someone who is simply looking for a certificate at the end of an internship.
We want someone who is:
Extremely detail-oriented
Comfortable working at a manufacturing facility
Good with Excel / Google Sheets
Comfortable maintaining trackers and reports
Strong at follow-ups
Comfortable speaking with vendors and manufacturing teams
Good at identifying discrepancies
Responsible and dependable
Comfortable working independently
Willing to get into the actual operations on the ground
Good written and verbal communication skills
You will be a great fit if you enjoy:
Checking → Tracking → Auditing → Following Up → Reporting → Fixing
📊 What You Will Learn
This internship will give you hands-on exposure to:
Manufacturing Operations
→ Raw Material Management
→ Packaging Operations
→ Inventory Management
→ Batch & Production Audits
→ Logistics & Fulfilment
→ Customer Support Operations
→ D2C Supply Chain
You will see how a physical consumer product moves from raw material → manufacturing → packaging → warehouse/dispatch → customer's doorstep.

Work arrangement
No