Freelance Onsite Support Technician (m/w/d)

Provide first and second-line IT support to end users, ensuring a seamless and high-quality workplace experience.
Diagnose and resolve hardware, software, mobility, and connectivity issues across a modern digital workplace environment.
Manage the installation, configuration, relocation, and lifecycle of IT equipment, including workstations, peripherals, and mobile devices.
Support Microsoft-based environments, including Windows, Microsoft 365, Teams, collaboration tools, and mobile technologies.
Act as a trusted point of contact for users, delivering responsive support and excellent customer service.
Coordinate hardware deployments, replacements, upgrades, and asset management activities.
Monitor, track, and follow up on incidents and service requests to ensure timely resolution and user satisfaction.
Contribute to workplace infrastructure projects, office moves, technology refresh programs, and continuous improvement initiatives.
Maintain accurate inventory records and ensure proper management of IT assets and spare parts.
Collaborate with internal IT teams and external partners to continuously enhance services and user experience.
Good technical knowledge of workplace environment and end-user services: Windows environment, Office 2016 and 365, Mobile services, Mail services, Collaboration tools, MS TEAMS, etc. as well as inventory.
Monitoring and reporting of the production environment (dashboards, KPIs).
Monitoring and improvement of procedures and documentation.
Basic knowledge of Apple environment (iPhone).
Incident and request processing (ITIL – ticket tracking).
IT Support experience in a large enterprise environment.
At least 3 years of onsite support and customer care is required.
Attitude for providing positive customer service, interpersonal skills, sense of service, listening and analytical skills, team spirit.
Motivation and real desire to improve and learn.
Organized, able to work independently, pragmatic, and hands-on approach.
Strong oral and writing skills adapted to a professional environment.

Employment type
Full-time

Work arrangement
No